1win Casino — общее обсуждение (Страница 46)

I wrote to support and they told me they weren't responsible... I need them to give me the money I earned.

Yo les escribí a soporte y me dijeron que no se hacían responsables… Necesito que me den mi dinero que me gané

So they don't give answers and I have all my requirements up to date.

Entonces no dan respuestas y tengo todos mis requisitos al día

It seems that the withdrawal is still pending. If they don't tell you more about it, it's probably not quite what players expect, but sometimes you have to be a little patient.

What payment method did you use for the withdrawal? Have you already been verified?

I haven't heard back about that, I'm still waiting. I think they turned a blind eye and scammed me. They haven't responded yet. I used mobile payment and requested the withdrawal on August 18th.

No me han respondido de eso, sigo esperando. Creo que se hicieron de la vista gorda y me estafaron. Porque nada que me responden. Utilice pago móvil y solicite el retiro el 18 de agosto

Well, we give casinos 14 days to pay the player, so I would try to hold out even though I know it's not pleasant.

If the casino doesn't respond and you don't get your money, then we'll try to help you.

Do you think you can hold out?

I need an answer. 1win is the worst betting site to play at, which is why it has such a bad reputation. Can you help me get my money back? Please.

Necesito que me respondan. 1win es la peor casa de apuestas para jugar, por eso tiene tan mala reputación... Pueden ayudarme a que me den mi dinero? Por favor

I think I answered your question in my previous post. Try to hang in there, because our team gives the casino 14 days to pay out the money, and if nothing happens, we will try to help.

Okay, buddy, I'll be on the lookout. Thanks.

Vale amigo, estaré pendiente. Gracias

You are welcome. 🙂

I believe you will have positive update.☘️

Nothing falls to me...

Nada que me cae...

Wait a few days and then feel free to file a complaint, or if you feel that nothing is happening, feel free to file it now.

You can find the link here. ⬅️

Good morning, nothing has happened yet, and I need the money now. It's been over two weeks.

Buenos días, aún no ha pasado nada y necesito ahora si el dinero. Ya van más de dos semanas

So have you thought about filing a complaint as Jaroslav suggested?

Oh, it does not look very convenient, is that so? Did you file the complaint as Jaro has suggested? It was a good idea, if you ask me.

Yes, I've done everything as requested and nothing. Can you help me now?

Sii, he hecho todo como se me solicitó y nada. Pueden ayudarme ahora si?

I did everything they told me

Hice todo lo que me dijeron

Well, I could not find any complaint of yours. Did you use this: https://casino.guru/complaints/create ?

That's the suggestion for you—the help we offer.

I registered an account yesterday and I was sent a verification link which I successfully verified and was able to withdraw my funds yesterday. Today, I got another verification link from your team and I thought it was normal so I decided to do the verification for a second time. Few hours later, I got an email from the team that my accout has been disabled and I find this very hard to comprehend. I am attaching to this message evidence from the verification request made today and yesterday and the results from both verification as well as the different links sent to me. Can you please assist me? Their email team js taking forever

Hey, I’m not affiliated with the casino, but I can try to help. It’s definitely strange that you received two verification links, and even more unusual that your account was disabled after completing the second one.

Since you’ve already submitted a complaint, can you tell me if the casino has given you any explanation for the account closure? That information will be important to understand what happened and how to move forward.

The casino quoted clause 9.7 that I have a duplicate account which I don't. Itrued to engage them on socials and they blocked me.