Legiano Casino — общее обсуждение (Страница 40)

Could you tell us what you mean by that, please?

What was the longest wait for you?

Three weeks the weekend disappeared now I no longer play non-AAMS sites and not even AAMS ones on the first ones because they ask for absurd checks on the second ones I don't win

Tre settimane il weekend sparivano ora non gioco più siti non aams e nemmeno quelli aams sui primi percje chiedono verifiche assurde sui secondi non vinco

It is always better to stick with online casinos where you can feel safe, of course, and where you have a good time as well.

Hi everyone, does anyone know how to get rid of this casino? I've sent four emails and they keep reopening the account and sending new emails.

Hola a todos, alguien sabe cómo deshacerse de este casino? He mandado 4 correos electrónicos y aún así siguen volviendo a abrir la cuenta y mandando nuevos correos..

Hi there,

Are you saying your account closure requests are ignored? Just to get the situation fully with good understanding, did you request common acocunt closure or is problem gambling involved somehow? Moreover, is there any money left in your account, or perhaps an active bonus?

I'm asking just to help out, so I hope you do not mind those questions.

Good morning, yes, that's right. I have a gambling problem and I finally managed to self-exclude from all land-based and online casinos (in Spain), since that's the country where I live. The first time I emailed them, they told me the account was closed, but two days later they called me to say they were giving me access to the VIP area. I politely told them I had already closed the account. I sent another email with the self-exclusion form and asked them to close the account again. And to this day, they continue to send me emails and text messages.

Buenos días, sí así es. Tengo problemas con el juego y al final conseguí excluirme de todos los casinos presenciales y online (En España) ya que es el país donde resido. La primera vez que mandé un correo me dijeron que estaba cerrada la cuenta, pero al cabo de dos días me llamaron por teléfono para decirme que me daban acceso a la zona VIP. Les dije amablemente que ya había cerrado la cuenta. Volví a enviar un correo con el documento de autoexclusión y pedí que volvieran a cerrar la cuenta. Y hasta día de hoy siguen enviándome correos y SMS.

Good morning, and thank you for sharing this. I imagine it takes a lot to openly talk about a gambling problem, and I really respect the steps you've taken to self-exclude.

Before anything else, I’d like to make sure of one important point. Could you please confirm whether the casino has permanently closed your account (not just temporarily restricted it)? Ideally, you should have received a clear confirmation stating that your account is fully closed or self-excluded.

Just to clarify, there can sometimes be a difference between account closure and marketing communications. Even when an account is properly closed, promotional emails or SMS messages may still be sent through third-party providers, and stopping those can require separate steps (such as unsubscribing or blocking).

However, being contacted and encouraged to return, especially after you clearly requested self-exclusion, is not something that should happen, and it’s important we understand whether the account itself is truly closed.

Once you confirm this, hopefully, I'll be able to guide you more precisely on what to do next.

Good morning, I've attached some screenshots related to the issue. It's as if when you send an email, it receives an automatic reply.

Buenos días, adjunto algunas capturas relacionado con el asunto. Es como si cuando mandas un correo obtuviera respuesta de manera automática.

Hello and thank you for sharing it. You know, the problem I see here is that there is no mention of gambling problems, as far as I can tell. Instead, the request is to close the account and receive no promos anymore. To such requests, casinos usually respond with a retention process because they are not happy about losing customers. The other thing I spotted is an active balance or bet on your account; it may also play a role in closing the account.

As I mentioned earlier, even when an account is properly closed, promotional emails or SMS messages may still be sent through third-party providers, and stopping those can require separate steps (such as unsubscribing or blocking).

However, being contacted and encouraged to return, especially after you clearly requested self-exclusion, is not something that should happen, and it’s important we understand whether the account itself is truly closed.

There is a significant difference between ordinary account closure and self-exclusion due to gambling addiction. So, may I know whether the problem harm plaed a role and what the current situation is? It seems the account was closed so perhaps the emails you keep receiving are the matter for the moment.

The account is still open. And I have no balance and haven't placed any bets since August 2025. Today, finally, in one of the many emails I receive, the unsubscribe option appeared.

Aún sigue estando abierta la cuenta. Y no tengo saldo ni he realizado ninguna apuesta desde agosto de 2025. Hoy por fin en uno de tantos correos que recibo salía la opción de unsuscribe..

Insanely negative experience!!!

dishonest casino that withholds money, with insufficient customer support, zero desire to help its clients

I definitely do not recommend opening an account if you want to have at least a little bit of common sense. I won a large amount of money there, which was great, of course, but the excitement passed me by.

For a while I was able to send some without any problems, but when I exceeded the monthly limit in the first month, they blocked my withdrawal option. With the understanding that I would be able to withdraw again in less than 14 days from the new month, I first tried logging in and withdrawing, but what a surprise awaited me, the payments were still blocked. And they also sent me a request to send a bunch of documents for verification (statements of all accounts from 6 months ago), which I finally did.

Well, I won't even describe the entire communication, they told me in the chat that if I want to file a complaint, I have to email it (!!! they say they don't have a manager)!!! Well, I sent the complaint by email with all the detailed information and records and once again sent the documents for verification.

each response took at least a week and everyone understands how frustrating it is and claims that your account will surely be verified soon or that they will prioritize you for resolution

Well, of course it's been a little over a month and a half already

The account is still not verified And with communication I got to exactly the same places as after the first few days

at least 50 communications with the customer service line about 60 hours of wasted time and nerves on chat dozens of emails And three times they asked me again on legion for the same documents that I sent !! the worst thing is that you are stuck between chat and email and neither party can or wants to help you solve your situation

The last icing on the cake was when I found out that thanks to that win, all possible types of bonuses, not only promos but also carousels, Bonus Crab and all casinos on the same platform (Hyenas) were automatically blocked for administrative reasons. I can't do anything, I guess the only thing left is legal help😥

Šíleně negativní zkušenost!!!

nekorektní casino, které zadržuje peníze, s nedostatečnou zákaznickou podporou, nulovou chutí pomoct svým klientům

rozhodně nedoporučuji zakládat účet pokud chcete mít ještě alespoň kousek zdravého rozumu vyhrála jsem tam větší obnos peněz což bylo samosebou super ale nadšení mě přešlo.

nějakou chvilku jsem si část mohla zasílat bez problémů ale ve chvíli kdy jsem první měsíc přesáhla měsíční limit mi možnost výběru zablokovali S tím že hned od nového měsíce budu moct znovu vybírat za necelých 14 dní jsem tedy prvního zkusila přihlášení a výběr ale jaké překvapení mě čekalo platby byly stále zablokované A ještě mi poslali žádost O zaslání hromady dokumentů pro verifikaci (výpisy všech účtů ještě 6 měsíců zpátky) co jsem posléze tedy udělala.

no tu komunikaci celou dobu ani popisovat nebudu na chatu mi řekli že pokud chci podat stížnost musíte na email ( !!!prý nemají vedoucího)!!! dobře tedy poslala jsem stížnost na email se všemi podrobnými informacemi záznamy a ještě jednou jsem zasílala doklady pro verifikaci.

každá odpověď trvala minimálně týden a všichni hrozně chápou jak je to frustrující a tvrdí že váš účet bude jistě brzy verifikován nebo že vás dají přednostně k vyřešení

no samosebou již je to něco přes měsíc a půl

Účet stále není verifikovaný A s komunikací jsem se dostala úplně do stejných míst jako po prvních pár dnech

minimálně 50 komunikací se zákaznickou linkou cca 60 hodin ztraceného času a nervů na chatu desítky emailů A třikrát mě opět na legionu žádali o stejné dokumenty které jsem zasílala !! nejhorší je že jste uvízlí mezi chatem a emailem a ani jedna strana vám nemůže nebo nechce pomoct vyřešit vaši situaci

poslední třešnička na dortu byla když jsem zjistila že díky té výhře mi byli automaticky z administrativních důvodů zablokovány všechny možné druhy bonusů nejen s promo ale i kolotočů, Bonus Crab a u všech casino stejné platformy (Hyeny) nemůžu nic asi už vážně zbývá jen právnická pomoc😥

I still do not really understand why the account is open. Having the option to unsubscribe is nice, but the main intention seems to be closing the account, and it is not the best ending. Would you be willing to submit this situation in the form of a complaint? As an excluded player, your request should be taken seriously.

Hi, that's a very intense experience and although I know how it's probably going to sound, I can only imagine how intense it must be when you're happy with a big win and then it starts like this. Thank you for telling us about your experience. If you're interested, we have a team of experienced mediators who specialize in helping in similar situations. That is, to ensure that players are paid their winnings fairly. If you're interested in more details, feel free to write.

Ahoj, to je velmi intenzivni zkusenost a ikdyz je mi jasne jak to asi bude znit, tak si dokazu predstavit jak silene to musi byt, kdyz ma clovek radost z vetsi vyhry a pak zacne takovy kolotoc. Dekuji Ti, ze jsi nam popsala svoji zkusenost. Pokud bys mela zajem, mame tym zkusenych mediatoru, kteri se specializuji na pomoc v podobnych situacich. Tedy na to, aby hraci byly ferove vyplaceny vyhry. Pokud bys mela zajem o vice detailu, klidne napis.

It seems they've finally taken the request seriously. Let's hope they don't reopen it again in the future like they did this time.

Parece que por fin han tomado enserio la solicitud. Esperemos que en un futuro no la vuelvan a abrir como ha sucedido ésta vez.

It sounds promising, yes. Hopefully the account will be closed permanently without any way of reopening, I also hope those promos and sms will stop soon.

A very kind reminder: if you experience any other complications with the account closure, please do not hesitate to complain on this website. Account closure in this situation should be smooth and effective, not a recurring trouble. We are here to help out.