Онлайн-Казино Mr Bet — общее обсуждение (Страница 24)

How did you file the complaint? I'd like to do that too...

Wie hast du die Beschwerde eingereicht würde das auch gerne machen ..

Hi, I see you're going through verification. Can you tell me what the problem is when the casino rejects your documents? What did they ask you for?

They ask me for a transaction bill Where Shows my bank Referenz from klarna but there is no ID inside what they want

Did you tell them that it's not possible for you to get a document that contains everything they need to see? Did you ask if you could send an alternative document? 

Yes i did

Still nothing they want only this

Perhaps our complaint team could help with this, actually. There should be some alternative if the document they request is not possible for you to get, I believe.

Here you can submit a complaint, explain everything well, and we will do everything possible to help you.

When exactly did you request your withdrawal, please?

Hello , my withdraw request was before 48 Hours. Sorry for my english at First. For now i wait that they accept or reject. After that i will Message again what they want now . Thanks for helping !

Do not worry about your English. We use an autotranslator on our site. 😉

Thanks for the update, though, and we'll wait for more info from you.

So, I've changed my address again, or rather, I've filled out an address change request and sent in my paysafecard deposit. If this is rejected again, I will file a complaint here.

So ich habe jetzt nochmals meine Adresse geändert bzw. einen Antrag bei denen ausgefüllt auf Adresse ändern plus meine paysafe einzahlung eingesendet , wenn dies erneut abgelehnt wird werde ich hier eine Beschwerde eröffnen

Alright then. We will be here if you need us. The only thing is, though, that we are unable to intervene before the 14-day time frame passes.

I hope it'll all go well.

What is the 14-day deadline for?

Für was ist die 14 tägige Frist ?

According to our guidelines, we are unable to intervene in any case before that deadline. Many times we actually experienced that casinos were able to solve many issues by themselves, and it was not necessary for us to get involved.