Lotto Agent Casino - Аккаунт игрока заблокирован.

I deposit a money and i win on this site and when I m going to withdraw he take my documents and blocked my account without any reason and saying fake documents but it's real he not unblocking my account or not deposit refund full cheating with users.

Dear Ayky2129,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which documents you provided? Did all personal information from your documents match the personal information you entered in the casino profile?

Do I understand correctly that 3,000 INR (dispute value) is being held in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Aadhar card and i deposit 1250 and i win and final balance is 3000

Thank you very much for your reply, Ayky2129. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. 

Additionally, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Ayky2129,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.