Malina Casino - Игрок не может снять свой выигрыш из-за проблемы с банковским переводом.

Hello. Last week, I already received two correctly received wire transfer payments. Yesterday I lost € 5,000 in winnings playing and I paid another 2,000. I won and now I'm at 7300 euros. Since this morning, however, they say that it is not possible to ask for withdrawals because the wire transfers do not work. So they tell me to use another card but it seems he cannot receive these winnings. They ask me for an electronic wallet with a minimum deposit but I cannot make the minimum deposit required as skrill, paysafe card, eco payz are not authorized to pay on these circuits.

From the momentqo that I can withdraw 500euro per transaction which is already little, if you make these excuses it is really frustrating.

I would like them to start paying regularly for bank transfer because I think they are making excuses to make me play again.

This time, however, I will not play anymore but I want to withdraw this money.

Salve. La scorsa settimana ho ricevuto già due pagamenti tramite bonifico bancario correttamente ricevuti. Ieri ho perso 5.000 euro di vincite giocando e ne ho versati altri 2mila. Ho vinto ed ora sono a 7300 euro. Da stamattina, però, dicono che non sia possibile chiedere i prelievi perchè i bonifici non funzionano. Mi dicono cosi di usare un'altra carda ma pare non possa ricevere tali vincite. Mi chiedono un portafoglio elettronico con deposito minimo ma non riesco a fare il deposito minimo richiesto in quanto non sono autorizzati skrill, paysafe card, eco payz a pagare su tali circuiti.

Dal momentqo che posso prelevare 500euro per transazione che p già poco, se si mettono queste scuse è davvero frustrante. 

Vorrei che ricominciassero a pagare regolarmente per bonifico perchè secondo me stanno inventando scuse per farmi giocare ancora.

Questa volta, però, non giocherò piu ma voglio ritirare questi soldi.

Dear Riccardo,

Thank you for contacting Casino Guru and letting us help you. Let me ask you a few questions to fully understand the issue. Is it just a temporary technical issue or has the casino stopped using wire transfers permanently? Could you please send us the conversation with the casino regarding the issue? 

Best regards,

Peter

No, this "malfunction" lasted only 2 days. During these two days I have not played and yesterday they magically sent me 1000 €

No, è durato solo 2 giorni questo "malfunzionamento". Durante questi due giorni non ho giocsto e ieri mi hanno inviato magicamente 1000€

Hi Riccardo,

Thank you for the update. It may have been just a temporary technical problem. Can we consider the case closed? 

In reality, today they have started to cancel the withdrawal requests inventing absurd excuses such as that this method no longer exists in the country etc.

alcmownnto remain to be withdrawn 5300/7300 €

In realtà oggi hanno ripreso a cancellare le richieste di prelievo inventando scuse assurde come che non esiste piu questo metodo nella mi nazione ecc.

alcmownnto restano da ritirare 5300/7300€

Hi Riccardo,

Thank you for the update. I will contact the casino and we will find a way for you to receive your money.

today they send again. We understand that they pay but in fits and starts. If they could pay more quickly it would be appreciated

oggi Inviano di nuovo. Abbiamo capito che pagano ma a singhiozzo. Se potessero pagare più celermente sarebbe gradito 

Dear Riccardo Mastrangelo,

First of all, we would like to congratulate you on your winnings and apologize for all the inconveniences, which were caused by the technical updates on our site!

 
Our Finance Department has provided you with your personal withdrawal schedule, where the first of your withdrawals is scheduled for today. Please let us know if you have received it and if the withdrawal schedule is convenient for you. In case something is not to your liking, the schedule can be changed.We hope this clarifies the current situation and, should you have any questions, please do not hesitate to get in touch with us!

Best regards,
MalinaCasino Team

Thanks so much

Grazie davvero tanto 

Hi Riccardo, 

Please let me know if you received all your winnings. I also would like to thank MalinaCasino Team for help.

No, I'm slowly collecting them. Account by February 3/4 to collect everything if no other problems arise

No, piano piano le sto riscuotendo. Conto entro il 3/4 febbraio di riscuotere tutto se non sorgono altri problemi 

If we agree, we wait for February 5th to be sure so then we thank.

all right ? :)

Se siamo d’accordo, attendiamo il giorno 5 febbraio per essere sicuri così poi ringraziamo.

va bene ? :)

Alright Riccardo, I set the waiting period to 14 days, let me know when you get your winnings. 

Okay, okay

Ok, d’accordo 

Hello. I write precisely because I still have 4 days to reply. I would like to ask if it was possible to extend the time of this discussion by another 2 weeks because as I have made a new deposit and from tonight I will begin to ask for withdrawals again to avoid future new openings of the topic if it is possible to extend by 2 more weeks thanks

Ciao. Scrivo proprio perché ho ancora 4 giorni per rispondere. vorrei chiedere se fosse possibile estendere di altre 2 settimane il tempo di questa discussione perché siccome ho fatto un nuovo deposito e da stasera comincerò di nuovo a chiedere i prelievi onde evitare future nuove aperture del topic se è possibile estendere di Altre 2 settimane grazie 

Precisely because as a result of this discussion the casino has started to be impeccable so I would like no other problems to arise

Proprio perché a seguito di questa discussione il casino ha cominciato ad essere impeccabile quindi vorrei non sorgessero altri problemi 

Errata corrige: YOU CAN FINALLY CLOSE THE CASE AND THANK YOU. I DON'T HAVE ANYTHING TO COLLECT AT THE MOMENT. :) Thanks again

Errata corrige: POTETE CHIUDERE DEFINITIVAMENTE IL CASO E RINGRAZIARLO. NON HO PIU NULLA DA RITIRARE AL MOMENTO. :) grazie ancora 

Hi Riccardo,

That is great news, congratulations! You are very welcome. Thank you for using the Casino Guru complaint resolution center.  We will now close the complaint as 'resolved' in our system. Should you need any further help, feel free to contact us.

Best regards,

Peter