Dear atti38,

Thank you for sharing your experience with us.

We’re glad to hear that you’re happy with our fast withdrawals and overall service. However, I’m sorry to hear about the issue you encountered with the deposit bonus.

Please note that this particular bonus is available only for the first deposit, not for subsequent deposits. If your deposit was not your first and the code was applied, that might be why the bonus wasn’t added. However, if you believe there’s been an error, we’d love to look into it for you. Please reach out to our customer support team with the details, and we’ll work to resolve it.

We value your feedback and are committed to improving your experience with us. Thank you for giving us the opportunity to make this right.

Best regards,
Bets.io casino Team

Hello!

Thanks for the awesome review, dear! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

Best regards,
BetonRed Casino Team

Hi atti38,

My sincere apologies for the delay in getting to your review.

We appreciate your detailed feedback and I can assure you, we are actively taking steps to improve both our support services and our KYC process.

We remain at your disposal should we be able to help with anything further.

Thank you for your patience and cooperation,
SpinFever Casino Review Team

Dear atti38,

Thank you for sharing your feedback!

We are sorry to hear that you received such an experience.

Our team does its best to help players withdraw their funds as fast as possible. However, according to the Terms and Conditions of our site: "In order to verify player's account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case the player doesn’t have an opportunity to provide documents in the above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.", and moreover, "Please note, that your account should be verified in period of up to 30 days from registration and/or up to a deposit of 150 EUR".

Additionally, our support team is working round the clock to help players with any issues. Do not hesitate to contact us via email or live chat, we are always glad to help you!

We hope you will have a great day!

Kind regards,
Megaslot Casino