ZetCasino - Запрос игрока на закрытие счета был проигнорирован.

Dear Synaro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Responsible Gambling and I found this:

Self-exclusion request: you can contact Support Service Team via e-mail: support@zetspins.com, and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts;

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? I am mainly interested in the self-exclusion request. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

I only received one answer, that I should contact araxio. I asked for contact details in the chat, but they didn't give me any, because I can find them on Google. But I don't know exactly what it is. I'm still waiting for a response.

Ich habe nur eine einzige Antwort erhalten,ich soll mich an araxio wenden. Im Chat fragte ich nach den Kontaktdaten,aber wurde mir nicht gegeben,da ich im google finden kann. Aber welche es genau ist,weiss ich nicht. Ich warte immer noch auf eine Rückmeldung.

Thank you for your reply, Synaro. Do I understand correctly that you sent the initial self-exclusion request from a different email address than the one you registered your account with?

Yes, exactly, since I have several email addresses for private purposes, I accidentally wrote with the wrong email address. But then I wrote another email with the correct email address, which is also registered with zetcasino, and also wrote that I accidentally wrote with the wrong email address first. Since then, no response and I still have access to my gaming account and deposits are still possible. A screenshot of my email is attached.

Ja genau,da ich mehrere Emailadressen habe für private Zwecke,habe ich versehentlich mit der falschen Emailadresse geschrieben. Habe dann aber erneut eine Email mit der richtigen Emailadresse geschrieben,die auch bei zetcasino registriert ist und habe auch geschrieben,dass ich ausversehen zuerst mit einer falschen Emailadresse geschrieben habe.Seitdem keine Rückmeldung und ich habe immer noch zugriff auf meinem Spielkonto und einzahlungen wären immer noch möglich. Ein Screenshot von meiner Email ist beigefügt

UPDATE: I received an email. The account has been closed, I checked and can confirm it.

And my issue regarding the refunds has been forwarded to the relevant department. That is the current status.

UPDATE: Ich habe eine Email erhalten. Das Konto wurde geschlossen,ich habe überprüft und kann es bestätigen.

Und mein Anliegen mit den Rückzahlungen wurde an das entsprechende Abteilung weitergeleitet. Das ist bis jetzt der aktuelle Stand.

Did you make any deposits after you contacted the casino using the registered email address? How many days did it take for your account to be closed after this message?

Additionally, please forward me the most recent communication between you and the casino.