Kudos Casino - Вывод средств игрока был отклонен, а средства конфискованы.

I completed the entire term of the bonuses. When I acquired the bonus, it asked me for a requirement to complete a certain amount of 900 dollars for the money to become real. I completed that function and I earned $50, which I could withdraw with that. When I tried to withdraw, I thought it was going to be restricted since it didn't ask me for more options. I clicked withdraw and the withdrawal was accepted. Now that I used the withdrawal, they rejected the withdrawal and all the funds I had in the account.

complete todo el termino de los bonos al arquirir el bono me pidio un requisito de completar una sierta cantidad de 900 dolares para que el dinero se haga real complete esa funcion y me gane 50$ cosa que con eso podia retirar y al momento de retirar pense que se iva a restringir ya que no me pidio mas opciones y puse retirar y se acepto el retiro y ahora que ouse el retiro me rechazaron el retiro y todos los fondos que tenia en la cuenta

Dear 1trillon,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Kudos Casino. I have checked the terms and conditions of the casino and have found the following rules:

Players from the following countries must make a cash purchase before redeeming any non-deposit bonuses: Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Austria, Azerbaijan, Bangladesh, Belarus, Bosnia and Herzegovina, Brazil, Bulgaria, Cambodia, Chile, China, Croatia, Czech Republic, Djibouti, Ecuador, Egypt, Estonia, Hungary, India, Indonesia, Iran, Iraq, Kazakhstan, Kenya, Latvia, Lithuania, Macedonia, Malaysia, Mexico, Moldova, Montenegro, Morocco, Myanmar (Burma), Nepal, Nigeria, Pakistan, Peru, Philippines, Poland, Portugal, Romania, Russian Federation, Serbia, Serbia and Montenegro, Slovakia, Slovenia, South Africa, Thailand, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Vietnam, Zimbabwe

and

Unless stated otherwise you are only permitted to claim one non-deposit bonus before your first purchase of at least $20 or between any subsequent purchases of at least $20. You are not permitted to claim a non-deposit bonus if the last transaction on your account was a withdrawal.

It seems that you were required to deposit before submitting a withdrawal request for the bonus winnings. Please allow me to ask you a few questions so that I can understand the whole situation completely:  

• Could you please confirm if you used a no-deposit Free Chip?  
• Was it the first bonus you claimed at the casino?
• Did you make a verification deposit as requested by the casino support according to their T&Cs?  
• Do I understand correctly that the bonus winnings were deleted from your account after you requested the withdrawal?

I hope we can help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Dear 1trillon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

If I deposit the $20 or $30 they return the confiscated $50 to me.

Si yo depósito los 20$ o 30$ ellos me devuelven los 50$ confiscados

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist.

Based on your response, I can conclude that you haven't deposited before a withdrawal request of the winnings from a non-deposit bonus, then the casino acted as per its terms when confiscating your winnings.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding. 

Best regards, 

Natalia

Dear 1trillon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Could you confirm if you used a free no deposit chip?

Yeah

Podrías confirmarme si utilizaste un chip gratuito sin depósito?

Si

Dear 1trillon, I'm sorry but we cannot uphold your complaint since you haven't fulfilled all the conditions to be able to redeem winnings from the free chip, and we cannot ask the casino to refund you the capped winnings as the bonus balance was voided following the terms.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.