BoaBoa Casino - Бонус игрока был начислен неправильно.

Good day,

I registered through an affiliate link that promises 200% on the site. This one still exists.

I was only offered 100% after successful deposit. So without playing I contacted the live chat and asked for my 200% and sent them the link. First they said there is no 200%, when they saw the link they suddenly said I didn't register via the link. Which I obviously did since I had the link.

The live chat was simply closed twice, once due to alleged technical problems. The third time they told me again that the link is not linked to my account. Since this is obviously a rip-off, I simply asked for my money to be paid back, which they refused to do. I should play bonus money first. I have the bonus after the deposit 1. Not accepted and 2. You play your real money there first. That means my money would be gone afterwards.

Now the third attempt in the live chat was simply ended and I can't get my money without gambling it away.

Guten Tag,

ich registrierte mich durch einen affiliate Link der 200% auf der seite verspricht. Dieser existiert auch noch.

Mir wurden nur 100% angeboten nach erfolgreicher Einzahlung. Daraufhin kontaktierte ich ohne zu spielen den live Chat und bat um meine 200% und sendete ihnen den link. Erst wurde gesagt es gibt keine 200%, als sie den link sahen hieß es auf einmal ich habe mich nicht über den link registriert. Was ich offensichtlich tat, da ich den link ja hatte.

2 mal wurde der live chat einfach geschlossen, einmal davon aufgrund angeblicher technischer Probleme. Beim dritten Mal sagten sie mir erneut, dass der link nicht mit meinem Konto verknüpft ist. Da das offensichtlich reinste abzocke ist, bat ich darum mir dann einfach mein Geld wieder auszuzahlen, was sie allerdings verweigern. Ich soll zu erst bonus Geld spielen. Ich habe den Bonus nach der Einzahlung 1. Nicht angenommen und 2. Spielt man dort zu erst sein echtgeld. Das heißt dass danach mein Geld weg wäre.

Nun wurde auch der dritte Versuch im live Chat einfach beendet und ich bekomme mein Geld nicht ohne es zu verspielen.

Hello Maurice,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with BoaBoa Casino. Allow me to ask you a few more question before we would move forward.

From where exactly did you get the bonus link? Did you contact directly the affiliate site with this issue or only the casino?

Note, that issues related to affiliate site should be reported firstly to that site as they have a deal with the casino so they should deal with it between themselves.

Please forward any screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

Hey, that's the link to the affiliate offer I'm talking about. Unfortunately, the affiliate site does not have an option to complain. However, these are streamers that you could then address in chat.

https://eddycasinos.com/casino/boa-boa-casino-review-2021/

Thanks very much! Regards

Hey, das ist der link zu dem affiliate Angebot dass ich meine. Leider hat die affiliate Seite keine Option der Beschwerde. Es handelt sich allerdings um Streamer, die man dann im chat ansprechen könnte.

https://eddycasinos.com/casino/boa-boa-casino-testbericht-2021/

Vielen Dank! Grüße

Hello Maurice,

I'm not entirely sure that we would be able to help you with this specific case as it is an issue with the affiliate not the casino. It is most likely the affiliate's mistake on their site. Could you please firstly try to contact them? I did not find any contact either on their site but you might try the forums there: https://eddycasinos.com/forum/

Dear Maurice,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.