Duelbits Casino - Игрок испытывает трудности с выводом своего выигрыша.

Hello, I don't understand why I have a $ 10 withdrawal left to wait as long as I've withdrawn in the meantime. the problem is that I can't contact them from duelbits because they don't respond to my emails

Dear pamelapop9105,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Do I understand correctly that your winnings have been accumulated from a free promotional offer? Have you received any winnings from this casino in the past?

Thank you in advance for your reply.

Best regards,

Petronela

Hi, I had other withdrawals and I received them instantly, the problem is that now I can't connect with anyone, because the chat doesn't work and nobody answers my emails

I fully understand your frustration, pamelapop9105. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello pamelapop9105,

Have there been any developments since our last conversation, please? 

Nothing

Do I understand correctly that your account has been banned permanently?

Yes but i don't understand why

Do I understand correctly that your winnings have been accumulated from a free promotional offer? Have you redeemed any free bonuses from this casino in the past?

Dear pamelapop9105,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.