Rabona Casino — общее обсуждение (Страница 13)

How did Casino Guru help you?

Cómo te ayudó Casino Gurú?

If they asked me for everything for 3 long months, look further up in the thread there is a colleague who describes very well what the verification is like and I tell you that they use many tricks to lengthen the verification and payment

I made a complaint here and casino guru helped me.

si me solicitaron de todo durante 3 meses largos, mira mas ariba en el hilo que hay un colega que describe muy bien el modo de como es la verificacion y te digo que usan muchos trucos para alargar la verificacion y el pago

hice una queja aqui y casino guru me ayudaron.

And did they pay you? It won't let me create the complaint, I don't know why.

Y te pagaron? A mí no me deja crear la queja no sé porqué.

Front and back of a document (the application will use your cell phone camera to take these photos)

Photo of your face, live with your cell phone camera, in the same application, at the time you sent the document mentioned above

Proof of address in PDF form, from an official public service or issued by a bank app, credit card, bank account. Only in official PDF

Deposit receipt. If you used a bank account, they will ask you for several months' worth of bank statements, without omitting anything, directly issued by the bank. Everything in pdf generated by the bank. If you used a virtual wallet, such as Neteller or Skrill, they will ask you for a lot of history, they will want to see all the transactions you have already made, who you sent money to, who you received it from. If you used cryptocurrency, they will do a lot more bureaucracy too

Basically these 5 steps above. This last one is the one that will delay the situation the most, taking days, weeks, months, until they accept it. They will look for something to justify blocking you or stealing your money. Even without finding anything wrong, as is my case, it may be delayed. I've been waiting for 20 days and being ignored, no email has been answered and chatting is useless, it's just responses from people with no access to anything in the company and giving standard ready-made messages

True friend. Do you have a list of their sister sites?

I will wait for it to arrive or be requested.

Esperaré que me llegue o me lo soliciten.

Hello. What kind of information do you need, if I may ask?

I have seen your complaint where Nick explained the current situation: they need to wait 14 full days before intervening, so until then, please keep us informed about any updates regarding your withdrawal. We'll wait for your reply.

What to do if they tell you in Rabona that the payment has been delayed by the finance department due to the high volume of requests?

Que hacer si te dicen en Rabona que el pago se ha retrasado por el departamento de finanzas por el alto volumen de solicitudes?

Be a little patient, and hopefully you will get a solution soon.

Hello, @Romi, friend. My account is verified there, 100¨%, fully verified

But still, I didn't get any payment. Support remains the same. Rabona continues to give robot-like responses in the chat, telling us to wait, wait, wait. They just apologize for the delay, promise to pay the next day and that day never happens.

I've been reading lies, excuses, saying they're sorry for the delay, the inconvenience, the frustration for more than 20 days. Promises saying that my payment is close to completion, which will happen soon, at the same time that no email is answered by support

Now, we have arrived on another Friday, the site does not work on Saturday and Sunday. In other words, there goes another 3 days on hold, without my payment.

I just need them to pay my 3 outstanding payments and my entire remaining balance, in full, straight to my bank account. @7StarsPartners @Rabona can you resolve this today? If it is easier to pay by cryptocurrency, I can send my Bitcoin wallet address if this is faster than sending it to my bank account

I canceled the withdrawal of 470, and I earned €1,700 with that, now I have to withdraw 500 at a time and with how long these people from the finance department are taking, I just pray that they arrive, even if it is late but they arrive.

I requested from the chat to verify my account, and was told that at this time my account does not require verification.

So I'm still waiting for my money.

Cancelé el retiro de 470, y gané 1700€ con eso, ahora tengo que ir retirando de 500 en 500 y con lo que estos del departamento de finanzas tardan, solo rezo porque lleguen , aunque sea tarde pero lleguen.

Solicité desde el chat verificar mi cuenta, y me dijeron que en este momento mi cuenta no requiere verificación.

Así que sigo esperando mi dinerito.

It is also true that I verified that withdrawals are pending for more than 3 business days, even more than 5, that is difficult to understand, and they only excuse themselves with the high volume of requests, which is inexplicable, because everything should be automatic and instantaneous, like in other betting houses. I don't know what they want.

También es verdad que comprobé que los retiros quedan pendientes más de 3 días laborales incluso más que 5 , eso es difícil de entender, y solo se escusan con el alto volumen de solicitudes, cosa inexplicable, porque debería de ser automático e instantáneo todo , como en las demás casas de apuestas. yo no sé estos que pretenden.

I am really sorry for this long-standing situation. Our complaint team is working on your case and unfortunately, there is nothing much we can do right now but wait for the resolution of your case. Whenever you have some new information, please let us know.

As you know from your complaint, our team has to wait 14 days before they can intervene. I hope everything will go well and your case will be solved soon. Please come forward with any news from the casino, we'll be here waiting for your reply.

Hello, I came back here to inform you that, despite all the delay, the company Rabona started making my payments, I have already received some withdrawals this week.

Despite the delay, they do pay (they claimed to be experiencing some difficulties and a high volume of services)

Yes, I had a lot of headaches, I complained in some places (like here), but in about 20 days I received the first payment. I don't know if it will be like this with all customers, or just some, or if it will happen again with someone. I don't know if it depends on the payment method (I use a bank account), I don't know if crypto and virtual wallets aren't faster or not, I don't know if they paid just because I exposed them on review sites and forums.

However, just the fact that they paid means a good thing. For those who don't have an account there, I recommend that you create an account and play, because if it was a dishonest site you wouldn't have paid. And at least here, on Casino Guru, in previous complaints, they appear and resolve the vast majority of cases (obviously, if the customer is honest and does everything correctly, sends all the information they ask for). Just be prepared to possibly need a little more or a little less patience

Now, I want to thank all the forum admins and readers here

Thank you very much Kristina, Romi, Jaro and all team Casino Guru!

Good luck for all in your games too!

The same thing happened to me, a few more days will pass and they will tell you that your account needs to be verified to process the payment, etc.

me paso lo mismo, van a pasar unos dias mas y te van a decir que tu cuenta necesita ser verificada para procesar el pago etc

I am glad that you have received your money but I have to clarify that they are not serious, other platforms pay instantly and these take as long as they want to pay, plus others verify your account before and not only when you want to withdraw.

I also saw in another forum that there are around 60 casinos with the same format, the same games, the same odds for sports, the same promotions, etc. It is most likely that all of these casinos have the same management and some of them I have verified.

Me alegro de que has recibido tu dinero pero tengo que aclarar que no son nada serios, otra plataformas pagan al instante y estos tardan lo que les da la gana en pagar ademas de que otros verifican tu cuenta antes y no solo cuando quieres retirar.

Tambien vi en otro foro que hay alrededor de 60 casinos con el mismo formato, los mismos juegos, las mismas cuotas para deportes, las mismas promociones, etc lo mas probable que todos estos casinos tienen la misma administracion y algunos lo he comprbado

That's true, friend. Generally, sites are part of some groups that encompass several sites within. However, sites within a group do not always belong to the same owner, they generally "rent" a site within the platform. With this, they share things in common with the entire group, the entire platform, such as support, which are the same people, the financial sector, account verification sector, anti-fraud system and other things, although the owner of each of these sites is different from each other. For example, look at the VBET website, they own and own the BETCONSTRUCT platform. And there are thousands of sites in the world that use Betconstruct as a platform, you have certainly seen several sites with the same look, the same layout, the same odds, they are really a very large platform, and each of the sites within it belong to a person. For example, you and I can create a betting, casino, poker website right now, all we need to do is hire (rent) this service from Betconstruct. They do everything, we just need money (and it doesn't cost little, it's expensive) to maintain our website

Hey, that is great, and thank you for the update. We are always glad if we can somehow help and then receive this kind of news. Please let us know when you receive all your money. Keep spreading the positive vibes.

This Rabidi company has more than 60 similar pages but with different names and I don't know if they are rented or if it is the same thief, the thing is that I tried several of these and in all of them it is the same administration and the same people in chat, The same answers, sometimes they seem like automated responses, 3 days ago I opened an account in Librabet and asked how the welcome bonus is going and it tells me that I have to deposit, then bet the amount deposited and then they give me a welcome bonus. I deposited, bet the amount deposited and today in the chat he tells me this: Thank you for waiting! I have investigated your request, and I regret to inform you that there are no bonuses available for your account due to the decision of the Site Administration.

Esta empresa rabidi tiene mas de de 60 paginas similares pero con nombres diferentes y no se yo si estan alquiladas o es el mismo ladron, la cosa es que probe varias de estas y en todas es la misma administracion y la misma gente el en chat, las mismas respuestas, aveces parecen respuestas automatizadas, hace 3 dias me abri cuenta en librabet y pregunte como va el bono de binevenida y me dice que hay que depositar, luego apostar la cantidad depositada y luego me dan un bono de binvenida. deposite, aposte la cantidad depositada y hoy en el chat me dice esto: ¡Gracias por esperar! He investigado su solicitud, y lamento comunicarle que no hay bonos disponibles para su cuenta por decisión de la Administración del sitio.