Heybets Casino - Аккаунт игрока был закрыт.

I've been trying to withdraw but the casino is delaying my withdraw and now they have lock my account and won't reply me in the email

Dear helloiamhaha,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Heybets Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• Have you completed account verification?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

To Tomas

Ive can't remember the date but i joined the casino last year. My account was in blocked on 11/august/2024.

I learn my account was blocked when i was playing some games and my game suddenly refresh on.

There's was no kyc section on the menu and no one ask for my kyc.

I was playing money train 4 and i got a max win on it here's the link of the max win https://www.heybets.io/?betId=84ee63cf-58c0-47e1-a66c-bf2292745ecf

Yes i did and i did finished the wager too.

And its not 14000 inr its $14000

In eth

Thanks for the clarification.

• Has the casino replied to your emails?
• Please share your communication with the casino, including your attempts to reach them and the casino's responses to my email at tomas@casino.guru

No they have not ive been trying so many times ok ill share my chat with them

Have you got any info about my account. ive been trying to contact them in email but no one is replying nor in the live supporrt.

Thank you very much, helloiamhaha, for providing the necessary information and for your patience. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Ok thanks brother.. But what about the picture that i sent you on your email brother. Shall i send to jakub again

Dear helloiamhaha,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Heybets Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Heybets Casino,

Could you please provide a comprehensive explanation of this case, including the reasons behind the closure of the player's account?

Thank you in advance for your response!

Best Regards,

Kubo

To, Kubo

No there's been nothing ive been trying to contact them but no one is replying to my email nor in the live support. When i tried email them through my other email account they where replyingfor a short while and was fast in replying,but when i asked them about my account why it was not activated/banned then they did not even bother replying my question. I hope the casino representative have the answer to this question.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Heybets come on give a explanation

If they won't reply on the given time will you extend the timer again

To kubo have you got any contact with the casino cos they are not replying in this thread nor any of my email. I tried to contact them with my new email they were fast to reply but when i ask them about my banned account they went silent hope you will be able to help me brother

Dear helloiamhaha,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino currently operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Kubo