LeoVegas Casino - Аккаунт игрока заблокирован.

My account is locked directly and I can't contact you after that, I don't get a reply by email

直接アカウントロックされて、その後連絡取れなくなる、メールしても返事がない

Dear syouta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear syouta,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I registered half a year ago

The type of game is slot account login

Money confiscated in your account

半年前に登録しました　

ゲームの種類はスロット　アカウントログインできるけど

アカウントに金没収された

Was your account successfully verified in the past?

of course. There was also a history of withdrawals once.

However, I will not let you withdraw because the amount of withdrawal this time is large. If it ’s a small amount, you wo n’t do this.

もちろんです。一回出金した履歴もあった。

ただ今回の出金金額が大きいからさせない。少額ならこんなことしないでしょう

Thank you very much, syouta, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Will you support me until the solution? You registered with the introduction of this site, but now you are responsible for the damage! ?? Isn't it necessary for the customer to recover the lost money?

解決までサポートしてくれるではないの？このサイトの紹介で登録したのに、今被害起きて、あなたも責任がありますよね！？お客さんが損した金を取り戻す必要があるではないんですか

Dear syouta,

I’ll be in charge of your complaint from now on. I’ll contact the casino and try my best to resolve the issue.

I would like to invite LeoVegas Casino to join this conversation and participate in the resolution of syouta’s complaint.

Dear LeoVegas representatives,

Can you please clarify the situation? You can forward any relevant evidence to my e-mail address andrej.p@casino.guru.

We would like to ask LeoVegas Casino to reply in this complaint thread and/or provide the requested information via e-mail. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello  Syouta,

Thank you for contacting us.I'm sorry to hear of the issues you have been experiencing.

Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email support@leovegas.com detailing the query and putting: FAO Fiona/Nil as the subject line.

We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

LeoVegas Group

Thank you, LeoVegas Group, for the reply.

Dear Syouta,

I’d like to kindly ask you to follow the instructions and let us know once you’ve sent the e-mail.

Dear Syouta,

Has there been any news regarding the issue? I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, I will have to reject your complaint.

Dear all,

Unfortunately, we’re forced to reject this case because Syouta stopped responding to our messages and questions. Without their cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.