Nomini Casino - Жалобы игрока на лимит вывода

Hello, I have a problem, I made a profit of 3000 € 3 days ago, I can only withdraw this with 500 € / 24 hours each.

I would like to upload my KYC documents in advance in order to avoid / prevent later delays or cancellations of the payouts, as in the event of a cancellation I can only make a payout of € 500 every 24 hours.

Can you help me how I can send my KYC documents to the casino in advance to avoid possible delays?

The live chat is unfortunately not helpful and always only answers the same thing that I should wait until I receive an email, but I would like to proactively provide these KYC documents in advance.

Hallo, ich habe ein Problem, ich habe vor 3 Tagen einen Gewinn von 3000€ erzielt, diesen kann ich nur mit je 500€ /24Stunden abheben.

Ich würde gerne Vorab meine KYC Dokumente hochladen um spätere verzögerungen oder Stornierungen der Auszahlungen zu vermeiden/verhindern, da ich im Falle einer Stornierung wieder nur alle 24 Stunden eine Auszahlung von 500€ vornehmen kann.

Können Sie mir helfen wie ich vorab meine KYC Dokumente an das Casino übermitteln kann um mögliche Verzögerungen zu vermeiden?

Der Live Chat is leider nicht hilfreich und antwortet immmer nur das gleiche, das ich warten soll bis ich eine Email erhalte, jedoch möchte ich diese KYC Dokumente proaktiv und vorab bereitstellen.

Hello Wiktor,

Thank you for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would even try to contact the casino with this case. Did you play with any bonus money? Are you allowed to make a withdrawal now, without verification? Did you try to upload the required documents directly to the casino when you log in?

Also please note that if you are able to make a withdrawal of 500€/day which is kind of average, without verification, I wouldn't even recommend to finish it as you can withdrawal the full amount in just a few days. Looking forward to your answer.

Regards,

Nick

Casino.guru

I played without a bonus and made € 3000 I currently have 3 open withdrawals of € 500 each which have been open for 5 days and I still have € 1500 on my casino account which I cannot withdraw because a maximum of 3 pending withdrawals are possible. There is no area on the casino site where I can upload my documents.

Ich habe ohne Bonus gespielt und 3000€ erzielt ich habe aktuell 3 offene Auszahlungen von je 500€ welche seit 5 Tagen offen sind und ich habe noch 1500€ auf meinem Casino Account welche ich nicht auszahlen kann, da maximal 3 schwebende Auszahlungen möglich sind. Auf der Casino Seite gibt es keinen Bereich wo ich meine Dokumente hochladen kann.

Dear Wiktor,

Would you prefer rather to withdrawal the money without verification? If you will try to upload the documents into the casino it might take even longer to get all the money as during the verification process, you will most likely won't be able to withdraw any money.

It has changed a little. I have received € 500 from my payouts so far and the other payouts have been idle for 5 days. I still try to pay out without documents, but I am always put off that it is in process. However, the amounts will not be paid out

Es hat sich ein wenig getan. Ich habe von meinen Auszahlungen bisher 500€ erhalten und die anderen Auszahlungen stehen seit 5 Tagen still. Ich Versuche weiterhin ohne Dokumente auszuzahlen aber ich werde immer vertröstet das es in Bearbeitung ist. Jedoch werden die Beträge nicht ausgezahlt

Could you please specify what you mean with: "the amounts will not be paid out"? You are not allowed to withdrawal anymore or how can I understand that?

The casino does not adhere to its own information that amounts should be paid out within 3 working days.

Probably the casino is hoping that I will play the amounts, which I will not.

Specifically, I ordered the first payment on 09/02/21, the second on 09/03/21, the 3 on 09/04/21 and so far only 2 have been processed. There are still 4 payouts outstanding.

Das Casino hält sich nicht an seine eigenen Angaben das Beträge innerhalb von 3 Arbeitstagen ausgezahlt werden sollen.

Vermutlich hofft das Casino das ich die Beträge spiele, was ich nicht machen werde.

Konkret gesagt ich habe die erste Auszahlung am 02.09.21 beauftragt die zweite am 03.09.21 die 3 am 04.09.21 und bisher sind nur 2 bearbeitet worden. Es sind immer noch 4 Auszahlung ausstehend.

Dear Wiktor,

Just keep wait for the withdrawals for sure. Keep us updated about the process and if anything would happen, let us know.

Dear Wiktor,

We haven't hear from you in a while. Could you please advise if there is any update regarding your case? Please note that if you won't respond on the complaint within the next 7 days, it will be rejected.

The case can be closed

Der Fall kann geschlossen werden

Dear Wiktor,

Thank you for letting us know that the issue has been resolved. The complaint will be now closed. Please do not hesitate to contact us if you will come across any other trouble in the furure, we will gladly try to help you.

Best regards,

Nick

Casino.guru