Ignition Casino - Счет игрока был неожиданно закрыт.

My Ignition account (**********@gmail.com) was suddenly disabled after I won a large amount of money. I was unable to log back in to take more screenshots.

I had a balance of around $5,000 at the time the account was locked. I only have screenshots of a smaller withdrawal because that is all I captured before Ignition disabled my account.

Ignition did not notify me of any violation and I only used the referral system honestly — I referred my wife and my father. They made their own deposits, and I never accessed or controlled their accounts.

I simply received the referral bonuses that the site gives normally. I did nothing fraudulent or abusive.

I am locked out of the account and cannot get additional proof, but Ignition can see the exact balance, winnings, and referral activity on their end.

I am requesting assistance to reopen my account or release my legitimate winnings.

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Dear May_rob,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Dear Katarina,

Thank you for your response. I’d like to provide the requested details:

Games played: I was playing live blackjack before my account was disabled.

Verification status: I had not verified my identity yet, as I was never prompted to do so prior to losing access.

Winnings and bonuses: My winnings were accumulated without any active bonus.

I would greatly appreciate it if my account access could be restored or, at a minimum, my winnings made available, as I was not informed of any issues before the account was disabled. Please let me know if you require any additional information from my side to resolve this matter quickly.

Thank you for your time and assistance.

Best regards,

May_rob

Dear May_rob,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear May_rob,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am gathering all of my messages and chat transcripts with them now I will send them to the email you provided to me thank you

Dear May_rob,

thank you for your reply.

Please confirm that you have compiled the evidence. I would appreciate it if you could send it to [email protected] at your earliest opportunity.

Kindly notify me in this thread once the email has been sent.

Looking forward to your reply,

Katarina

Dear May_rob,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru