Nitrobetting Casino - Запрос игрока на вывод средств был отложен.

I have been requesting payment from Nitrobetting since late last year. I have a total balance of 171.48 mBTC (worth about $14.5k now).

On December 23rd or so, I made a request for 10 mbtc. This triggered an email telling me to send my KYC information. On December 28th I sent all my KYC information. Aside from having to send another picture to them a few days later, the KYC process was completed without a problem.

Since then, I have not been cleared to make withdrawals despite numerous requests for updates and status. They assured me that I would receive my money and that the delay was just them being busy.

The last email I sent to them was February 21, 2025. They have not responded since, and I am now forced to go to any complaint system I can find.

I have kept a record of every bet I've made at the casino. I have only used my computer at home for betting. I have complied with every request of theirs and yet they refuse to approve any sort of payout despite holding a lot of my money. I am not rich and I need access to that money for personal reasons.

I have records and the email communication with them. Please let me know what else I need to send. For now I am just sending a screenshot of my withdrawal attempts and account balance there. The email communications contain personal information. I have included a screenshot of the last email exchange I've had with them.

Thank you for your help in this.

Tan

Dear nursetenimal,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nitrobetting Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Thank you Tomas for your prompt reply. It's the first glimmer of hope for progress on my account in the last few months. Here are the answers to your follow up questions:

1. Yes my player account is still accessible. I just logged onto it now and it shows my balance as 171.48209. The website software seems to have changed a little bit, but otherwise everything seems normal.
2. No, I have not made any withdrawals from nitro yet.
3. No. All my winnings were via winning bets.

If there's any other info you need please let me know.

Sincere thanks for your support,

Tan

Thank you very much, nursetenimal, for providing the necessary information. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello nursetenimal,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Nitrobetting Casino representative to join this conversation and participate in resolving this complaint.

Dear Nitrobetting Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I really hope they do respond. It's quite a lot of my money, and I deserve it back and an explanation as to why I had to wait so long.

Thank you Stefan for your help.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru