Slots.lv Casino - Снятые игроком средства были конфискованы.

Hello. I opened my slots.lv account on April 5, 2025. I have been playing there weekly since then and have made several large (Bitcoin) withdrawals without any issues. On June 17th, slots.lv requested a video identification verification (the uploading of the front and back of my ID and a live photo of my face) for one of my larger withdrawals; my verification was successfully completed and my winnings were paid. Then, on October 17th I made a withdrawal for $7574; on October 18th I received an email stating, "Your account has been temporally disabled and is currently under review." The casino asked me to submit my documents again, which I did. On October 31st I received an email stating that slots.lv had concluded their review and that they would not be paying me my rightful winnings. Please help with with this situation. Also, please let me know what other information I can provide to you. Thank you.

Eric ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots.lv Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the account closure? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear esmith86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Tomas-

I emailed you at [email protected] on November 10th with answers to the questions you asked. Did you receive this email?

Dear esmith86

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear esmith86,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact Slots.lv Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.