Wild Casino - Вывод средств игроку был отклонен несколько раз.

I recently won over $6000 USD on this game and attempted to withdraw via bank transfer. Each time I requested, I was denied.

I submitted a withdrawal request four times and each one was denied for different reasons, even thought the information was the same each request. I opened a ticket, spoke to several representatives via their live chat, had it escalated to a supervisor, and it wasn't resolved.

I even submitted an email complaint to the Panama Gaming Commission and I haven't heard a response. Don't bother investing your hard earned money into this scam of a website.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you received any justification or explanation from the casino regarding the delay and cancellation of your payout requests?
• How long have you been a player in the casino? Was your account verified? Have you withdrawn winnings from the casino in the past?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your help. Here are the responses to your questions below:

Have you received any justification or explanation from the casino regarding the delay and cancellation of your payout requests? Yes, I have. I will send email confirmation of each different reason.

How long have you been a player in the casino? I think since 2024. Was your account verified? Yes it was. Have you withdrawn winnings from the casino in the past? No, this is my first time withdrawing.

Did you achieve your current balance with the help of a bonus? No, I'd just made a $150 deposit.

Thanks for the explanation and information provided via email.

Could you please confirm your current account balance amount?

Has the casino suggested using a different payment method to pay out your winnings? Have you discussed this possibility with support?

Please let me know.

The casino has offered only crypto currency as an option. It requires me to open any of the eligible crypto methods with a PayPal account. However this option is not available for my location.

I'd rather a direct EFT.

My current balance is $5093.20

If the option to use cryptocurrency is suggested, I would recommend you try to pursue this option.

Could you please explain why PayPal is obligatory in this situation? Was this information provided by the casino? Send any relevant communication discussing alternative options to my email at [email protected] for review.

Thanks in advance for your cooperation.

Dear LeeL,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru