Royal Panda Casino - Аккаунт игрока заблокирован.

good afternoon i used the ranking of you to choose the casino on which to bet i deposited 13,000 reais in ROYAL PANDA and the casino canceled my account and simply did not return the money to me anymore, so research better who you indicate because this ranking of you does not proceed. MY PHONE 45 9 ***

boa tarde usei o ranking de voces para escolher o cassino em qual apostar depositei 13,000 reais no ROYAL PANDA e o casino cancelou minha conta e simplismente nao me devolveu mais o dinheiro, portanto pesquisem melhor quem voces indicam pois esse ranquing de voces nao procede.  MEUS FONE 45 9 ***

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offer when depositing funds into your account? Did you receive any explanation from the casino why your account has been closed?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"I made a deposit at Royal panda and after that they blocked and canceled my account and do not return my money."

Hello,

I’m very sorry but you haven’t answered any of my previous questions. Please check my earlier reply and try to assist. Please understand that all the requested information is essential if we wish to proceed with the case. 

Furthermore, I would like to kindly ask you to reply inside your existing complaint and refrain from filing new ones. Thank you for your understanding.

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.