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After registration, I applied for a payout on May 23 through free spins and the resulting winnings. In several chats I was congratulated and my € 80 win was confirmed .. since then I have been put off again and again and again and again and again there are new excuses .. I have successfully uploaded all the necessary documents but have been waiting for my € 80 payment

Nach der Registrierung habe ich durch Freispiele und den daraus folgenden gewinnen am 23.Mai eine Auszahlung beantragt. In mehreren Chats wurde mir dazu gratuliert und mein 80 € gewinnen bestätigt.. seitdem werde ich immer wieder vertröstet und es werden immer neue Ausreden angebracht.. ich habe alle nötigen Dokumente erfolgreich hochgeladen aber warte seitdem auf meine 80 € Auszahlung

Dear Jones,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited any funds in to your account? Do I understand it correctly that you have accumulated your winnings from a No Deposit bonus? Was your account verified successfully? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello...

Yes, my account has been successfully verified. This was also confirmed to me in the chat several times.

No, I have not yet deposited at this casino.

I earned the balance through winnings from free spins without making a deposit.

I originally requested a payment of € 200. In several chats I was informed that the maximum withdrawal amount from free games without deposit was € 80.

I was then congratulated several times and the payment was confirmed.

Hallo...

Ja ,mein Konto wurde erfolgreich verifiziert. Dies wurde mir im Chat auch des öfteren bestätigt.

Nein, ich habe in diesem Casino noch nicht eingezahlt.

Das Guthaben habe ich mir durch Gewinne aus Freispielen ohne Einzahlung erspielt.

Ursprünglich habe ich eine Auszahlung von 200 € beantragt. In mehreren Chats wurde mir dann mitgeteilt ,dass der maximale Auszahlungsbetrag aus Freisspielen ohne Einzahlung 80 € beträgt.

Dazu wurde mir dann mehrmals gratuliert und der Gewinn der Auszahlung bestätigt..

Thank you very much Jones for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jones,

I looked at your complaint and will do my best to help you. I would like to invite Spin247 Casino into this conversation. Please, can you specify why this player can’t withdraw his winnings?

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.