This Is Vegas Casino - У игрока возникли некоторые проблемы.

I had won 800 thru a playthru and I was playing 1.00 hands and they said I was playing 22x hands so Iost it all thinking that I was playing dollar hands and that took like a month just to get to that point

Dear jjlove7687,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I am not sure I understand completely what happened. Could you please elaborate?

Did you accidentally place bets higher than you initially wanted to and lost all your winnings?

Thank you very much for your reply.

Best regards,

Kristina

I was doing 1 dollar bets i wasnt doing 22x so somewhere the software got garbled and it took me over a month to get to that point

Thank you for your reply, jjlove7687. Could you please forward me your full game history displaying these bets (preferably in an excel sheet or PDF) to kristina.s@casino.guru?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Thank you in advance.

Idk how I would do that I no I was playing dollar bets

I’m very sorry but you haven’t provided the required information. Please check my previous reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear jjlove7687,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.