Cafe Casino - Счет игрока закрыт, вывод средств отклонен.

I have been depositing money using litecoin and have never really had much luck until Friday January 9th and hit big for over $30k USD. I then played a bit more and decided when I got done to $30,323 it was time to withdrawal. They asked me for proper KYC which I did and was fully verified. The customer support told me there will be no problems receiving my money and that I will get it that same day. It never happened. Today I received an email saying I broke the terms of service and have a "gambling problem" so therefore they disabled my account and declined my withdrawal and stopped responding to my messages. They basically blocked me out and won’t answer me on live chat either. I’m at a total loss here and not sure what to do anymore.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cafe Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations or justification you received? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

I have been a member of this casino for two months now. I did not play with this money on a bonus it was just from my crypto deposit using litecoin as my deposit method.i will post the screenshots of the emails here. I did not receive a response when I questioned them about this and they won’t answer me on live chat anymore either.

I meant to add that my account was blocked 3 days after my withdrawal request. Which the specific date was January 13, 2026. Shortly after that email I received the second email showing a decline of my withdrawal. As evidence I attached the photos of the emails in my comment above

I unable to post a screenshot of the most updated email I have finally received from this casino. They claim that I self excluded due to a gambling problem on a linked account. This is entirely false. I disabled an account on a different website before because I was losing money and didn’t want to use it anymore. However I did forward this email to you Tomas. If there is anything else you may need from me in regards to this case please let me know. Thanks

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear BMGZach,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas