Playing.io Casino - Депозит игрока не был зачислен.

I recently made two deposits and they've been confirmed on the blockchain with proof that they have the money it was Solana that I sent and I contacted their support and they said they would forward it to their back end but they haven't done anything for the last 3 days and they're ignoring my emails and they won't even give me the option to get life support now they blocked me from it

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Dear Tmazzeo95,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful deposits via this payment method before?
• Could you please clarify whether you made the deposit via the cashier section in your player account?
• Can you confirm that you used the correct address to transfer the funds?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes to all your questions there should have been nothing wrong or out of ordinary with this deposit but for some reason I've got proof on the blockchain and the transaction hashes but they're just ignoring me their customer service won't reply and they're just holding my money they stole it and aren't letting go of it like

Thank you very much for your reply, Tmazzeo95. Could you please send me proof of the deposit? Additionally, please forward all relevant correspondence between you and the casino to [email protected]. If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Tmazzeo95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru