Ritz Slots Casino - Вывод игрока был отложен.

I have won alot of money. Usuing a bonus code with no max cashout. No rules code, it has been actually since april 6ththat I wonthe mo ey and I have yet to be paid out , all legot winnings , they are not replying back to my emails. And support staff cant do anything about times, iv gotten 1 update and that was they are still waiting for the providers to get back with them . I think it is all a scam , I haven't had issues in the past and so far they have not tried to say I did anything wrong . Basically I won alot and now im being ghosted

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you please specify the bonus you used?

Just to clarify — is the casino still saying they’re reviewing your winnings since April? Have they given you any reason for the delay or explained what exactly they’re waiting for from the game provider?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thers not much more to add, yes iv withdraw and deposit before. Deposited a good bit and withdrew twice i beliv3 and they were around 1000$ , kyc is done , there's no problems. , no accusations on ither end , other than them not paying g me out and it has been since april 6th. And iv gotten 1 update inbetwwwen saying they waiting on providers to get back with them , which is bs becuas ik that doesnt take that long , and particularly because I reached out to all of them a d within 24hrs I had talked to the 3 game providers I played on that day . I played, I won, ill been waiting on withdraw since april. End of story. If I was wrong they would have told me that by now , they have no reason to not give me my winnings , so therefore they just trying. To wait me out it seems .

If you want to help, get me intouch with whomever is in charge over there , they apparently dont use phones. Just email to communicate from support staff to payout team . I just want to talk to somone other than online support that csnt do anything, I want to know what provider they are supposedly waiting to hear from , and I want to know when will I get my money. It would be differnt if they were saying im wrong and just not giving me the money, this is not the case here. Iv won, they know it and now they just waiting g it out . No problems other than them not communicating and paying out

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Wisechinwendu,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Ritz Slots Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Thank you and ill.be waiting for a response myself.

Doesn't surprise me they haven't responded

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

And thats all yall can do? I have escalated this issue to a few agencies, if yall have some info that could help me with this case message me and we can talk about this and figure out some other options, its 123 thousand dollars. Willing to fight for it.

Dear Wisechinwendu,

We're trying to reach out to the casino representatives outside of this thread as well. Once we have any new information, we will inform you.

Thank. You for the help

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjoan Gaming Authority (validator on the website) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Jana