StarBets Casino - Игрок еще не получил свой выигрыш.

Good morning

I have a withdrawal request from the casino https://starbets.io/

for 3 days.

but unfortunately I have not received it yet

normally 1 hour with crypto but with the platform it takes extremely long

I tried to reach you in chat but unfortunately they didn't answer

Guten morgen

ich habe eine auszahlung beantrag bei das Casino https://starbets.io/

seit 3 tagen.

aber leider habe ich bis jetzt nicht erhalten

normal duaher 1 stunden mit crypto aber bei das Platform dauher extrem lang

ich habe versucht in chat zum ereichen aber leider beantworten nicht

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

unfortunately still not

no answer no nothing

I don't know what kind of casino this is

leider immer noch nicht

kein antwort kein nix

ich weiss es nicht was für casino ist das

that is once 1500 usdt and once 377 usdt

das ist ein mal 1500 usdt und ein mal 377 usdt

What about the casino? I don't understand it. I still haven't received any money after almost two weeks.

yesterday replied 1 time in the chat

was ist mit das casino ich verstehe das nicht fast 2 woche immer noch kein geld bekommen

gestren hat 1 mal in der chat geantwortet

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Dominika

Unfortunately still not.

I still don't understand what's going on with the platform, why don't they pay out?

You also rated the platform 8 out of 10 stars

I don't feel safe playing on the platform

thank you for your help

Hallo Dominika

leider immer noch nicht.

ich verstehe immer noch nicht was ist mit das Platform warum zahlen die nicht aus?

Außerdem habt ihr das Plattform sehr mit 8 von 10 Sterne gestuft

ich fühle mich nicht sicher bei dem Plattform weiter zum Spielen

vielen Dank für Ihre Hilfe

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

yes I got payout a few times

I did not do KYC verification

now they have canceled the 377 USD for no reason

I still haven't received 1500 USD

ja habe ich auszahlung par mal bekommen

KYC-Verifizierung habe ich nicht gemacht

jetzt haben die 377 Usdt stoniert ohne grund

1500 Usdt habe ich immer noch nicht bekommen

that's all I have

I have sent a few emails but they have not responded

das ist alles was ich habe

ich habe par mal email gesendet aber die melden überhabt nicht

Dear player, could you please confirm if you have resubmitted the canceled 377 USDT withdrawal?

Also, have you received any updates from the casino regarding the pending 1500 USDT withdrawal or the overall issue?

Hello Dominika

They canceled the 377 USD but the 1500 USD no

I still haven't received the 1500 USD

Hallo Dominika

die 377 Usdt haben die stoniert aber die 1500 Usdt nein

die 1500 Usdt habe ich immer noch nicht erhalten

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear elvissweet,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite StarBets Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

No chance, they just don't report

Keine chance die melden einfach nicht

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana

We’ve reopened this complaint at the request of elvissweet. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear elvissweet,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru