Betsson Casino - Аккаунт игрока заблокирован.

On the 06/05th I try to log into the account and it is blocked. I contacted them and they say they can't do anything. I lost all my money there and they don't even want to return the deposit.

Dia 06/05 tento logar na conta e dá bloqueada. Entrei em contato e dizem que não podem fazer nada. Perdi todo meu dinheiro lá e nem o depósito querem me devolver.

Dear ausolniilista,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

Are there any funds being held by the casino?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

So, I don't remember for sure how long I've been at the bookmaker, but I had funds stuck there, 4862 reais, I couldn't even withdraw the deposit, I'm very disappointed. they just claimed that they suspected fraudulent activity and therefore blocked me, but I did nothing wrong. while checking, I just checked what they asked for there. I played online sports betting on live.

então, não lembro ao certo há quanto tempo estou na casa de aposta, mas fiquei com fundos presos lá, 4862 reais, nem o depósito pude tirar, estou muito decepcionada. apenas alegaram que suspeitaram de atividade fraudulenta e por isso me bloquearam, mas nada fiz de errado. enquanto a verificação, apenas verifiquei o que pediram lá. eu jogava em apostas esportivas online no ao vivo.

Thank you very much, ausolniilista, for the clarification. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Additional comments from the player:

"hello! I would like some help, because I contact betsson and they are not fair, they just send me automatic messages saying that the decision was made and they will not go back. but I did nothing, I wanted at least the amount I invested at the bookmaker, but they don't even give me that. thanks!"

Additional comments from the player:

"olá! gostaria sim de alguma ajuda, pois entro em contato com a betsson e eles são nada justos, apenas me mandam mensagem automáticas dizendo que a decisão foi tomada e não voltarão atrás. mas eu fiz nada, queria ao menos o valor que investi na casa de aposta, mas nem isso me dão. obrigada!"

Thank you very much, ausolniilista, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.