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Salutations. I have a verified account and a withdrawal requested on April 12, 2022 by bank transfer which is not sent to the bank account.

Salve. Ho il conto verificato e un prelievo richiesto il 12 aprile 2022 tramite bonifico bancario che non viene inviato al conto corrente bancario.

Dear Davide,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

That is fine. Let's wait a few more days.

Va bene. Aspettiamo ancora qualche giorno.

Dear Davide,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Yes. Received.

Si. Ricevute.

Awesome news, Davide. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.