DrueckGlueck Casino - Игрок испытывает трудности с выводом своего выигрыша.

Hello have been trying for weeks to get u the money won every day and the money is always booked back .... lucky I paid in with Visa at the time and they said the payment can strangely not be done with Visa lucky has all my data (ID card Visa account statement of mine House bank account statement IBAN everything u via email again my Visa account connection communicated .. nothing happens u the money is always booked back .. it annoys .. German support telf generally. Nobody can be reached .. maybe they can help ... feel annoyed and cheated MfG Engel

Hallo versuche seit Wochen u täglich gewonnenes Geld Auszahlen zu lassen und immer wird das Geld zurückgebucht....drückglück ich habe damals mit Visa eingezahlt und sie meinten die Auszahlung kann über Visa komischerweise nicht gehen drückglück hat alle meine Daten (Personalausweis Visa Kontoauszug von meiner Hausbank Kontoauszug IBAN alles u über email nochmals meine Visa kontoverbindung mitgeteilt.. nichts passiert u das Geld wird immer zurückgebucht..es nervt..u deutscher support telf allg. Ist auch niemand zu erreichen..vielleicht können sie helfen ...fühle mich genervt u betrogen MfG Engel

Dear Hans,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, please could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Hans,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.