NYspins Casino - Аккаунт игрока заблокирован.

NY Spins has been waiting for withdrawals since 23.4 and has sent documents since 4.5.

Account closed and messages are answered randomly. What advice when the same problem applies as well

Voodoo Dreams from 15.4 expected waits of € 1,000

NY Spins 23.4 alkaen odottanut nostoja ja 4.5 alkaen lähettänyt dokumentteja.

Tili suljettu ja viesteihin vastataan satunnaisesti. Mikä neuvoksi kun sama ongelma pätee myös

Voodoo Dreams josta 15.4 alkaen odottanut nostoja 1000€

Dear Pia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve accumulated your winnings with or without an active bonus? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

If you wish to file an official complaint about the VoodooDreams Casino, please do so here: https://casino.guru/complaints/create as we follow the rule "one thread per casino".

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you both cases have now been successfully resolved and withdrawals finally paid into my account. Thank you.

Kiitos molemmat tapaukset on nyt ratkaistu onnistuneesti ja nostot maksettu vihdoin tililleni. Kiitos.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Pia, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru