Pantasia Casino - Вывод игрока был отложен.

I have met wagering requirements at pantasia and won 350 dollars after wagering is completed but when I am trying to make withdrawal massage is popping up that your request exceeds the maximum amount also sent mail to the casino but they didn't replied Live chat is not available to talk my problem them

Dear Sohilshaikh51,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. Could you, please, confirm that you successfull passed the KYC verification?

Which bonus did you redeem and play? I would like to check the Bonus T&Cs.

Also, please post here a screenshot of the message that pops up when you try to withdraw.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

My kyc verification process is under review I have claimed 15$ no deposit bonus and pop up I am receiving when I am trying to withdraw my money is maximum withdrawal limit exceeds

Sohilshaikh51, I am affraid if your account isn't successfully verified, you won't be able to withdraw your winnings. Could you please specify, when have you started the verification process? Which documents did you provide?

5 days ago

It can take up to 2 weeks to complete this process. I would recommend you to wait a little bit longer, because most casinos wouldn't let you withdraw without verifying your identity. I will keep this complaint opened until you receive your winnings.

I would like to ask you to keep me updated and let me know if you receive any message from the casino, or if your account is verified, so we can move forward with the complaint accordingly. Thank you for understanding.

OK kristina thank you so much

Hello Sohilshaikh51,

Is there anything new? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

I have to deposit and then they will process my withdrawl

Sohilshaikh51, thank you for this information. Have you made a deposit already?

Dear Sohilshaikh51,

Is there anything new? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Iii have to makee a deposit to withdraw bonus winnings i will deposit tell you

Sohilshaikh51, is there anything new?

They bl0cked my account

Did you receive any explanation? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Dear Sohilshaikh51,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

We’ve reopened this complaint after we received this message from Sohilshaikh51:

"I have not received any response from casino via email "

Thank you very much Sohilshaikh51 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I will now try to contact the casino and let them know about your issue.

We could not reach the casino yet. Please note, if we won't receive any respond from the casino within the next 7 days, the complaint will be closed as unresolved which could lead to casino's rating deduction.

Dear Sohilshaikh,

Unfortunately, the casino haven't respond in any way to us. I'm really sorry that we could not help you more but as the casino is non-responsive, there isn't much we can do for you. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help. The complaint will now be closed as unresolved, which could negatively affect the casino's rating.

Best regards,

Nick

Casino.guru