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I don’t know if I’ve allowed sunrise casino enough time to process my withdrawal but I’ve submitted it on 9/2/23 and now it’s 9/27/2023. I don’t appreciate how they’re treating me, I’m supposed to allow them 7-10 business for approval which I was approved on 9/15/2023 after approval they’re allowed another 7-10 business day for payout. As of today it’s the 9th business day and I requested my payout in bitcoin " Bitcoin"

Bitcoin can be sent to me within a hour.

what’s the hold up? I’m also allowed $2,500 weekly withdrawals only and they owe $7,000. They’re pretty sleazy to the customer instead of having a happy customer they’ve a angry one instead.

I got tire of waiting and lose money back to them I had them close my account so I couldn’t lose anymore cash. Before I did that I had requested two more withdrawals of $2,500 and $2,000 making a total of $7,000 withdrawals

Dear titoandgon2022,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

Do I understand correctly that your withdrawal was approved on the 15th of September and you consequently closed your account?

Could you please clarify what the disputed amount represents?

Thank you in advance for your reply.

Best regards,

Petronela

I still have not gotten any deposit made in my accounts. I’ve been approved for my withdrawal so verification isn’t the issue, the only issue I’ve with them is getting paid which I’m still waiting. I find that hard to believe they’re back up withdrawal there is no excuse except they don’t want to give me my money.

Have you guys talk to them and ask them

what’s the hold?

Thank you very much, titoandgon2022, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you titoandgon2022 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Sunrise Slots Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Greetings all,

I have reviewed the situation and I will see what can be done to assist, if anything else is required I will let you know here.

Best wishes,

Nick and Sunrise

Hello, have heard anything about why I haven’t been paid yet? I’m getting tired to pay by them. I also reported them to the trade commission government this is bulls*** of a business. I hope they get shut down

Greetings all,

I had a look and the first payment was delivered on the 5th of October via Bitcoin and has been confirmed received in Blockchain Explorer.

Can you please confirm this for us titoandgon2022?

Best wishes,

Nick and Sunrise

Dear titoandgon2022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.