7Bets.io Casino - Игрок еще не получил свой выигрыш.

Hello,is 10 days i have play with bonus and wager was complet at 100 pour cent. They make me in Middle game bonus 10 eur because i go to vip Silver, they take 7 days for verified my account and now aĺl the time my withrawal is rejected. I ask on mail but they answear quikly i receive mail....but i dont receive mail for know wath they want and how manny i must wager... and they are very intelligent becauqe you have 10 day for complete wager....is complète but they dont paid.....i dont know wath make......regards bievelez m Name id ********

Dear Leolena2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Leolena2,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Leolena2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They are liars, the cash patrol game was not on the list of prohibited games .... they made me wait 7 days because they added it to avoid paying my 1000 euros. I had taken a screenshot that I deleted .... I am a VIP on 19 casinos ... I have never had a refusal for prohibited games because I copy it and put it next to me .... and my games are never on the prohibited list .... and even less Cash Patrol .... It is a thief's site to flee .... I confirm it to you. At your own risk .... Unpleasant chat, absolutely does not answer questions !!!! Email, 5 days or more for a bogus response.

Ce sont des menteurs, le jeux cash patrol n était pas dans la liste des jeux interdits ....ils m ont fait attendre 7 jours car ils l ont rajoutes pour ne pas payer mes 1000 eur. J avais fait une capture d écran que j ai effacée....je suis vip sur 19 casinos...jamais je n ai eu un refus pour jeux interdits car je le copie et le mets a cote de moi.... et mes jeux ne sont jamais en liste d interdiction.... et encore moins Cash Patrol.... C est un site de voleur a fuire....je vous le confirme. A vos risque et péril....Chat désagréable, ne réponds absolument pas aux questions!!!! Mail, 5 j voire plus pour une réponse bidon.

Dear Leolena2, could you please share your communication with the casino in relation to the alleged bonus terms breach?

Send emails or chat transcripts to my email at [email protected], or post screenshots here.I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Leolena2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru