Bets24 Casino - Игрок сталкивается с задержками при выводе средств.

Night mare for players, 5 star rating given by either they are blind or beggars, what a horrific website that is, truly the players who played bets24 know the behaviour of their. Customer service care is heinous, i still surprise who are playing, i personally deposited 42 eur and never claimed a Bonus,just won 100 eur and i want to withdraw but its rejected and told wager okay then i played twice still it's rejected 3 time like that, and atlast they removed their mask and now they disappeared withdrawal methods I can't even believe how scammers they are, dear sir I have full evidences

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Bets24 Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• How long have you been a player at this casino, please?
• Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

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Thank you for your patience, and stay safe.

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No i never madam any successful withdrawals madam, I am new to this, i joined just new

Hello,

thank you for your reply.

I was unable to locate your email with communication with casino. Could you please forward it again to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sirisha777,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina