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I placed a bet on the penalty shoot-out in an ice hockey game between the teams - Dornbirn vs Innsbruck, from the Austrian championship, on February 19, 2021.

I placed the bet live on the eighth penalty with the result 0-0, below 1.5. A goal was scored on the 13th penalty, the 14th failed, the game was closed with a goal (0-1).

Subsequently they reversed the bet, because supposedly 5 goals were scored on penalties (2nd, 3rd, 4th, 6th and 13th).

If the eighth penalty had a bet below / above 1.5, how is it possible to say that there were already 4 goals. One way or another I was stolen, if there were already 4 goals the bet had to be below / above 5.5.

It was stolen, stolen and robbed of 500 euros.

This 1XBET is the biggest shame of all casinos worldwide.

Get away from this bookmaker.

Fiz uma aposta no desempate por penaltis num jogo de hóquei no gelo, entre as equipas – Dornbirn vs Innsbruck, do campeonato da Áustria, em 19 de fevereiro de 2021.

Fiz a aposta em direto ao oitavo penalti com o resultado em 0 a 0, abaixo de 1,5. Foi marcado um golo ao 13º penalti, o 14º falhou, o jogo foi fechado com um golo (0-1).

Posteriormente reverteram a aposta, porque supostamente foram marcados 5 golos nos penaltis (2º, 3º, 4º, 6º e 13º).

Se ao oitavo penalti tinham a aposta abaixo/acima de 1,5, como é possível dizerem que já existiam 4 golos. De uma forma ou de outra fui roubado, se já existiam 4 golos a aposta tinha de ser abaixo/acima de 5,5.

Foi burlado, roubado e espoliado de 500 euros.

Esta 1XBET é a maior vergonha de todos os casinos em todo o mundo. 

Fujam desta casa de apostas. 

Dear jvaldreu,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear jvaldreu,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.