CBet Casino - Выигрыши игрока задерживаются из-за расследования бонусов.

Hello, good day. You might find it hard to believe, but my account was blocked over $40,000 pesos.

I made 3 deposits at the casino. I lost the first two, but I was able to win on the third one.

And after setting all the bonuses to zero - because they wouldn't allow me to withdraw - I was finally able to win some money. But when I attempted to withdraw, they told me they were investigating the bonuses that they themselves issued.

All I ask is this: if I won money from you, Cbet, and you don't want to pay me my winnings, at least refund my deposits. It's fraudulent for them to keep all the money. If they want to claim that I won it improperly, fine, they can say whatever they please - but they shouldn't keep it. That's wrong. And it's disappointing because I was actually pleased with their website and now I'm moving on to other alternatives. I certainly can't recommend them - a zero out of zero rating from me.

Hola buenos dias, aunque no lo pueda creer si , me bloquearon la cuenta por $40.000 pesos.

Yo hice 3 depositos en el casino perdi los 2 primeros y despues el tercero pude ganar

y despues de poner en 0 todos los bonus por que no me dejaba retirar. Pude ganar esta plata intento retirar y ahora me dicen que estan investigando los bonus que ellos mismos dan .

Yo lo unico que pido bueno , hago este analisis si te gane plata cbet , y no me queres pagar lo que gane , almenos devolveme los depositos , son unos estafadores no se queden con toda la plata , si ustedes dicen que la gane mal esta bien digan lo que quieran pero no se la queden , esta mal eso, y tenian potencial por que me gustaba esa pagina pero ahora me voy a otro lado a aposta 0/0 la recomendacion.

Dear Marianela,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue with CBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm that you passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

Could you please specify what types of bonuses have you used? Did you cancel the bonuses before meeting the wagering requirements?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I passed the KYC verification which consisted of making 3 deposits, I did all the verifications that were asked of me and I approved everything, I never played and won in any online casino,

Activate the bonuses that they give you for making deposits, in which I lost everything in the first two, and in the last one I was able to win, in the image I show how I cancel the bonus. I have more evidence, on top of that they accuse me of fraud for playing slot machines and black jack, well when I lost the other deposits they didn't say anything, and I played the same thing.

I clarify that the photos and videos I have were taken before they blocked my account, because they didn't want to pay me.

Pase la verificacion KYC la cual constaba de hacer 3 depositos hice todas la verificaciones que me pidio y aprobe todo, nunca jugue y gane en ningun casino online,

Active los bonos que te dan por hacer depositos, en el cual perdi todo en los primeros dos , y en el ultimo ya pude ganar , en las imagen muestro como cancelo el bonus. Tengo mas pruebas , encima me acusan de fraude por jugar a las maquinitas y al black jack, bien que cuando perdi los otros depositos no dijeron nada , y jugue a lo mismo.

Aclaro que las fotoa y videos que tengo los saque antes que me bloquearan la cuenta , por que no me querian pagar.

The worst of all is that they don't show me what the "fraud" is, they have no proof of what they say because I win well,

My only "fraud" was winning, and on top of that it's not even a lot of money, I don't want to imagine if they block your account for 40,000 Argentine pesos, which is only about 60 dollars, which they do with people who win more.

Lo peor de todo es que no me muestran cual es el "fraude ", no tienen pruebas de lo que dicen por que gane bien,

Mi unico "fraude" fue ganar , y encima ni siquiera es mucha plata ,no me quiero imaginar si te bloquean la cuenta por 40.000 pesos argentinos que son apenas unos 60 dolares , lo que hacen con la gente que gana mas cantidad.

Thank you for the screenshots. Could you please specify if the casino informed you that your account was blocked due to you playing slots and black jack? There is no such information in the email you sent here.

Dear Marianela,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.