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I have been waiting for a month to get my withdrawal, they keep giving me the run around, no one is addressing my concerns, no one has called me, they email vague responses, and they lie!!! I’m reporting them to the news everywhere and on every social media platform. This place is a joke! Save your money!!!

Dear Vaun,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed KYC successfully? Have you ever made a withdrawal, or was this your first attempt?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Vaun,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi I received my withdrawal two days ago!

Awesome news! Thank you, for letting us know Vaun. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.