Slottica Casino - Бонус на депозит игрока не был активирован.

They did not deposit the bonus offered with the first deposits

No me depositaron el bono ofrecido con los primeros depositos

Dear Jenny,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried to contact the casino regarding this issue? Did you receive any explanation from their side? You could forward it to petronela.k@casino.guru. Furthermore, please send me a link of the specific bonus that you have tried to activate. I hope we will be able to help you to receive your deposit bonus as soon as possible. 

Best regards,

Petronela

Dear Jenny,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.