Vavada Casino - Счет игрока был закрыт, а выигрыши конфискованы.

On the first day of registration, I used the initial deposit bonus to play. After meeting the wagering requirements, I requested a withdrawal. However, the casino claimed that my account information was duplicated, resulting in my account being banned and my winnings confiscated. I have never played at this casino before.

登録初日に初回入金ボーナスを利用してプレイしました。そして賭け条件をクリアして、出金申請を行いました。しかし、カジノはアカウント情報が重複していると主張して、アカウントban及び賞金を没収しました。私は過去にこのカジノをプレイしたことがありません。

Hello 1234ak,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vavada Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? When was the last time you spoke to the casino and what was it about? Did they provide any evidence of multiple accounts? Does anybody else play in this casino from your household?

Looking forward to your answer.

Regards,

Nick

I signed up with the casino on August 4th. I last contacted them on August 6th. I was unable to log in and asked why. I was told my account was closed and all winnings confiscated. No proof of multiple accounts was provided. No one in my family plays at this casino.

カジノに登録したのは8月4日です。最後に連絡したのは8月6日です。ログイン出来なくなったため、理由を尋ねました。そしてアカウント閉鎖と賞金の没収を伝えられました。複数アカウントの証拠は提出されませんでした。家族にこのカジノをプレイしている人はいません。

Hello 1234ak,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Yes, I transferred it.

はい、転送しました。

Hello 1234ak,

Thank you for the e-mails provided.

Is it possible that you had an account in Vavada in the past? Was your current account verified or did you at least begin the verification process? How much is the amount of the withdrawal currently pending?

As there is currently no proof of multiple accounts, we will be soon contacting the casino for some further information.

Regards,

Nick

It is not possible that you have had an account with Vavada in the past.

I checked my current account but I can't log in.

Your current pending withdrawal amount is 7724 USDT.

過去に Vavada にアカウントを持っていた可能性はありません。

現在のアカウントを確認しましたが、ログイン出来ません。

現在保留中の引き出し金額は7724USDTです。

Dear 1234ak,

Thank you for providing the information regarding your case. To ensure we gather further details and offer the best possible assistance, I will now forward your complaint to my colleague Peter (peter.c@casino.guru), who will be handling it from this point onward.

I wish you the best of luck in resolving the matter.

Kind regards,

Nick

Hello there,

Thank you 1234ak for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Vavada Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and winnings confiscated.

Thank you!

Hello 1234ak ,

We're sorry to hear about your unpleasant experience on our project. Please let us comment on your complaint in more detail.

Firstly, you account was blocked by our security service for creating one-day accounts to receive casino bonus offers and further profit. These actions were taken due to a breach of our platform’s rules. We've found a number of accounts with similar characteristics, IP and device intersections. We'd like to remind you that creating duplicate accounts is strictly prohibited on our platform.

Please be aware that in this case, no withdrawal of winnings is possible, and the deposit has been refunded.

On top of that, I've already contacted the complaint moderator, Peter, and sent him a detailed document with evidence to peter.c@casino.guru. We’ll be waiting for feedback from the CasinoGuru administration.

Kind regards,

Vavada representative

Thank you for providing me with the information Vavada Casino representative.

Dear 1234ak, the casino has provided me with evidence of multiple accounts, I strongly advise against such behaviour as multi-accounting is prohibited in most casinos in the industry. With that in mind, we believe the steps the casino has taken are justified and we will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter