20Bet Casino - Выигрыши игрока еще не получены.

Ihave made withdrawal amount of 6000/- INR date 04/09/2023 and till now have not received to Bank account it been over 5 days .every day contacted to customer care confirming it been approved from our side pending from payment providers side ....but till now have no proper update .

Casino name:20bet.com

Dear chandrashekar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Unfortunately still withdrawal amount not yet received it been over 15 days .and everytime they confirm still you under process wil be confirm over email but no response not yet

Thank you for the information. Please forward any relevant communication between you and the casino regarding the issue to veronika.l@casino.guru.

Dear chandrashekar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi ,

Iam chandrashekar from India I have using 20bet for a year .recently on 4/9/2023 I have raised withdrawal request and it been successfully approved from 20bet.com.after being followed multiple time with customer care and emails confirming that payment pending from provider end .after few days stating payments are still under process case is under investigation we cannot provide timelines.

All attachments and proof i have forwarded to mentioned email

Thank you very much, chandrashekar, for providing all the necessary information. I will now transfer your complaint to my colleague Endri (endri.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, chandrashekar, 

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite 20Bet Casino's representative to join this conversation and participate in the resolution of this complaint. 

Dear 20Bet Casino, 

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment? It has been already a month since the player requested the withdrawal.

Thank you in advance for providing the information. 

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

`Hello and thank you for your patience,

The withdrawal in question was successful about two weeks ago, 21000 INR, moreover, the player in question keep making deposits and using our services, so we believe that the case is solved.

We are sorry for the delay in answering this case.

Thank you.

Hello 20Bet Casino Team,

Thank you very much for the update. We will keep this complaint open until confirmation of the withdrawal from the player.

Dear chandrashekar,

Could you please confirm here that you have received your winnings and that this payment was successful?

We will keep this complaint open until your confirmation regarding successful withdrawal or an update. 

We are looking forward to hearing your news. 

Dear chandrashekar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

However, the player can reopen this complaint at any time.