CBet Casino - Вывод средств из банка игрока был отложен.

Good evening.

The past two weeks have been a nightmare with this betting site. I am unable to withdraw 2000 PEN via bank transfer.

They tell me I can't withdraw through crypto (I tried, and it didn't work either).

I can't use E-Wallets (I also tried and it won't let me).

The only option available is bank transfer, and after 24 hours, the withdrawal is rejected.

I enter my bank (BCP), my account number (CCI: 00219417962662002790)

And still, nothing.

CBET's support team just tells me they'll create a ticket.

Then I receive an email from: Seguridad CBET saying: "The issues have been resolved, try again in 24 hours".

I try again, and the cycle repeats.

I feel CHEATED.

And I feel that CBET is a scam.

Please help me with this issue.

Buenas noches.

Las 2 últimas semanas han sido un martirio con esta casa de apuesta. En donde no me deja retirar el monto de 2000 PEN por transferencia bancaria.

me dicen que no puedo retirar por cripto(igual intenté y nada).

No puedo por los E-Wallet(intenté también y no me permite).

Solo me deja por transferencia y después de 24hrs rechazan el retiro.

Coloco mi banco(BCP), mi número de cuenta (cci : 00219417962662002790)

Y nada.

Soporte de la página CBET solo me dicen que crearán un ticket.

Después me llega un correo de parte de: Seguridad CBET me dicen:"Los problemas se han resuelto intenté en 24 hrs".

Yo intento nuevamente y se repite el ciclo.

Me siento ESTAFADO.

Y siento que CBET es una estafa.

Por favor ayúdenme con este problema.

Dear esthidraul,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from CBet Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. 

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru? 

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Of course, I attach the repeated withdrawals that I have made and also the emails where it is indicated to me that it can now be withdrawn, however they reject it in the same way.

por suepuesto, te adjunto los reiterados retiros que he realizado y ademas los correos donde se me indica, que ya se puede retirar sin embargo lo rechazan de igual forma.

Dear esthidraul,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best regards,

Petronela

Casino.Guru