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Hello, I've been waiting for my payout of € 3500 for 5 days now, every time you are confronted with the same arguments from the live chat! Every time it means that the (problem) will be forwarded to the finance department and they will contact me immediately, which they don't do! There is no answer to my question why it took so long! It always just means I have to wait it has to be checked ... Games in many online casinos but I have never seen it like that!

Hallo ich warte seit mittlerweile 5 Tagen auf meine Auszahlung von 3500€ jedes mal wird man vom live chat mit den selben Argumenten konfrontiert! Jedes mal heißt es das dass (Problem) an die finanzabteilung weitergeleitet wird und die sich umgehend bei mir melden wird was sie aber nicht tun! Auf meine Frage warum es so lange gedauert gibt es keine Antwort! Es heißt immer nur ich muss warten es muss geprüft werden... Spiele in vielen online Casinos aber das habe ich so noch nicht erlebt!

Dear Marcel,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Hi the payment was successfully made today, thank you very much

Hi die Auszahlung wurde heute erfolgreich durchgeführt vielen Dank

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Marcel, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru