HellSpin Casino - Во время игры у игрока произошел технический сбой.

Dont trust this site,I placed a blackjack bet the bet was canceled and never got my money back.All the support agents were saying was that they were experiencing technical difficulties and that they would contact me at later time which they never did.If they experience such technical difficulties they should at least notify the players before depositing or before placing the bets.

Dear dimitris70,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident. Do I understand correctly that your bet was placed - rejected - deducted from your balance?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

I will sent you all the relevant information as soon as I can thank you

Dear dimitris70,

I still haven't received anything. Could you please forward all the supporting evidence at your earliest convenience?

Dear dimitris70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.