IceCasino - Выплата выигрыша игрока была задержана.

On 05.12.23, I won and to this day, my money has not been paid out. I was sent a link confirmation via e-mail, but I can't open, let alone confirm the page. I feel cheated. Deposits have always worked multiple times and all bonuses have been deleted, but my money/winnings have still not been paid out until today. Why do you do such a thing? This is deceiving people. I WANT MY MONEY.

05.12.23 habe gewonnen und bis heute ist mein Geld nicht ausgezahlt. Es wurde mir über E-mail eine link bestätigung gesendet und die Seite kann nicht öffnen geschweige bestätigen. Fühle mich verarscht. Einzahlung hat immer geklappt mehrere Male und die Boni wurden alle gelöscht aber mein Geld/Gewinn bis heute nicht ausgezahlt. Warum macht ihr sowas.??? Das ist Menschen verarschen. ICH WILL MEIN GELD.

Dear hatixhe2326,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you contacted casino support regarding the link malfunction in the email? What was the casino support's recommendation?
• Have you accumulated your winnings with the help of the bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear hatixhe2326

Sorry you've faced issues with the withdrawal.

Would you please provide a disputed transaction ID in order to investigate?

Thank you in advance!

Warm regards

Dear hatixhe2326,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We've reopened this complaint at the request of hatixhe2326. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

"Hello happy new year.

I'm sorry, it doesn't justify not getting my money paid out.

I sent my ID, driver's license, passport, proof of income and bank details and was verified. So if I make a deposit online banking then this payout must work in exactly the same way

I want my money 💰.

Thank you"

We’ve reopened this complaint at the request of hatixhe2326. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

"Hallo frohe neues Jahr.

Tut mir leid es rechtfertigt nicht das ich mein Geld nicht ausgezahlt bekomme.

Ich habe mein Ausweis, Führerschein, Reisepass, Einkommennachweis und meine Bankdaten gesendet und wurde bestätigt. So wenn ich online banking Einzahlung mache dann muß genau so funktioniert auch diese Auszahlung

Ich will mein Geld 💰.

Vielen Dank"

Could you please provide a screenshot of the withdrawal request?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.