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I deposited € 100 and unfortunately I cannot play with this money. I can't pay it off either. Customer chat does not give a concrete solution.

Ich habe 100€ eingezahlt und leider kann ich mit diesem Geld nicht spielen. Ich kann es auch nicht auszahlen. Kundenchat gibt keine konkrete Lösung.

Dear Ahmad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand it correctly that you have deposited funds into your account but they haven’t been credited properly?  

I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Ahmad,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.