Slot Heist Casino - Вывод игрока был отложен.

Hello all after fighting with every customer support agent they have which is three to get my withdrawal one from free spins they keep changing their reason for not paying

I followed their playthrough rules of 30 x even exceeding it. It's pretty sad when they won't pay you when you win I have screenshots to prove all of this

Dear Grebster1980,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me the link or the screenshot of the free spin bonus you took? Alternatively, you may send me the code you activated your free spins with.

Could you kindly confirm that you finished the requested wagering on the specific game mentioned by customer support?

Have you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

If you look at the screenshots the customer chat agent verifies my documents and the whole process will be complete in 6 to 7 hours and again after that I received the same request for another selfie holding my ID which I sent yesterday but no response was ever stated that it wasn't acceptable and asking for another one that implies everything's good

What I find completely unacceptable is they just keep playing the blame game oh it's their fault your documents aren't verified

This same process has happened for seven interactions with chat now they're just trying not to pay it's sickening I will be filing a complaint with my state board just to make sure they don't operate in Pennsylvania anymore they're not licensed in Pennsylvania therefore they should be fine because they pull crap like this

And on that same note I will be billing them $150 an hour for my time from here on out because they have cost me my time by being deceptive into practices and just downright shady if they would be honest and not waste my time I wouldn't care

So I have a question for you who grants them a license to operate a casino and where so I can file a complaint with them also

They must be registered and licensed somewhere and have a business license and an insurance policy

Have you contacted slot heist about this I've still been getting screwed around they won't let me initiate a withdrawal. Kw cause they ran out of reading to deny me by me showing them there own rules

Please answer the questions I asked you in my first reply.

Could you please send me the link or the screenshot of the free spin bonus you took? Alternatively, you may send me the code you activated your free spins with.

Could you kindly confirm that you finished the requested wagering on the specific game mentioned by customer support?

Have you passed the KYC verification?

This casino operates without a license, so it does not have to adhere to rules set by licensing authorities. If you encounter any issues, there is no licensing authority to turn to for assistance.

Dear Grebster1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.