Stelario Casino - Игрок не может выйти.

This casino refuses to withdraw money!

The fact is that I am a resident of Latvia, but I made a deposit through the Revolut payment system, in which Iban Lithuania! I also wanted to withdraw money there, I sent all the necessary documents that this account belongs to me, and I made a deposit from it, and to I want to withdraw my winnings from him, but the casino refuses to pay, says that they will pay only to the bank of the country of residence! According to this logic, the Skrill or Netteler payment systems are also iban of a different country than many players, while they withdraw to these payment systems !!!? ??The casino is just trying not to pay out fraudulently! Please help! I'm tired, every casino is trying to cheat!

Это казино отказывается выводить деньги!

Дело в том что я житель Латвии,но вносил депозит через платежную систему Revolut,в которой iban Литвы!туда же я и хотел вывести деньги,я отослал все необходимые документы,что этот счет пренадлежит мне,и я с него вносил депозит,и на него я хочу вывести свой выигрышь,но казино отказывается выплачивать,говорит что выплатят только на банк страны проживани!по такой логике и платежных систем skrill или netteler тоже iban иной страны чем у многих игроков,тогда как выводят на эти платежные системы!!!???казино просто пытается не выплатить обманныи путем!пожалуйста помогите!я уже утал,каждое казино пытается обмануть!

Dear pufabass86,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

I believe that if the casino cannot withdraw to banks of certain countries, they should at least notify the player about this, and normally verify the player before making a deposit, and after he wants to receive the winnings, plus the casino did not offer any alternative withdrawal methods, in order to retain funds and I think this is not normal, the task of the casino is to verify the identity and belonging of the payment system to this player, in case of problems with the payment, offer alternative payment methods and not invent 1000 reasons!

Я считаю что если казино не может выводить на банки определенных стран они должны об этом как минимум уведомлять,а по нормальному веревицировать игрока до внесения депозита,а на после того как он хочет получить выигрышь,плюс ко всему казино не предложило никаких алтернативных методов вывода,с целью удержания средств и я считаю это не нормально,задача казино проверить личность и пренадлежность платежной системы данному игроку,в случае проблем с выплатой,предложить алтернативные методы выплаты а не выдумывать 1000 причин!

You can close this complaint, as I am trying to withdraw by another method! But the financial department does not work on weekends! So payments are made only on business days! I will wait if there are no payments, I will open a new complaint! Since the profile is fully verified, from they received a letter, and now I don’t see any rewards for payment, but judging by their policy, they will come up with something new so as not to pay, and the amount is already 2 times more!

Можете закрыть эту жалобу,так как я пробую вывести другим методом!но финансовый департамент у них не работает по выходным дням!так что выплаты производят только по рабочим дням!буду ждать если не будет выплат открою новуюу жалобу!так как профиль полностью верифицирован,от них пришло письмо,и теперь не вижу никаких приград для выплаты,но судя по их политике онр придумают что то новое чтобы не выплачивать а сумма уже в 2 раза больше!

Thanks for the update, pufabass86. I will keep this complaint open until your confirmation of a successful withdrawal. If there are any issues with your attempts to withdraw with a different payment method, please let me know in this thread and we'll assist you further.

Thank you, everything is in order, the first payment has been made, the second is expected on Wednesday! but I highly do not recommend this casino, the support service does not help, they do not offer alternative withdrawal methods, a lot of incomprehensible checks that are not found anywhere else! + Withdrawals are limited, and 1 payment every 3 days, this is not indicated in the rules or anywhere!

Спасибо,все в порядке,первый выплата произведена,вторая ожидается в среду!но я крайне не рекомендую это казино,служба поддержки не помогает,не предлагают альтернативные методы вывода,куча не понятных проверок,которые не встречаются нигде!+ Выводы средств лимитированы,и 1 выплата раз в 3 дня,об этом не указано ни в правилах ни где!

Dear pufabass86,

Radka informed me about the recent development, you shared on our forum regarding the payout request.

Since partially the casino paid you out, while you played down the rest, we'll close the complaint as resolved.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru