Lucky Twice Casino - Вывод средств игрока задерживается.

Hi, I won 4000 euros between 8/31/2025 and 9/1/2025 on Luchy Twice Casino, but it's already the third time they canceled my withdrawal, making every excuse. First they asked for a photo of the rechargeable card. After I sent a statement of account and in chat, the agent replied that they needed, he doesn't know how much time to verify it, but according to them, the statement was a bit lacking in information. I explained to them that the Unicredit rechargeable statement is like this.

I don't think it's right that they make all these problems

considering that another card and account have been verified correctly I told them kindly to cancel the card as it is not valid and they replied that they cannot cancel it and must necessarily verify it. It does not seem fair to me considering that when we deposit the money they take it indeed.

can you help me solve the problem please thanks

salve ho vinto 4000 euro tra il 31/8/2025 al 1/9/2025 su luchy twice casino ma e' gia' la terza volta che mi annullano il prelievo trovando ogni scusa prima hanno chiesto la foto della carta ricaricabile, dopo un'estratto conto che ho inviato ed in chat mi ha risposto l'agente che avevano bisogno non sa' di quanto tempo per verificare ma che secondo loro l'estratto conto risultava un po' povero di informazioni ho spiegato loro che l'estratto conto della ricaricabile unicredit e' cosi

non trovo giusto che facciano tutti questi problemi

considerando che un'altra carta e conto li hanno verificati correttamente gli ho detto cortesemente cancellate la carta che non va bene e loro mi hanno risposto che nn possono cancellarla e devono per forza verificarla non mi sembra corretto nei miei confronti considerando che quando versiamo i soldi se li prendono eccome

potete aiutarmi a risolvere il problema per favore grazie

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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the problem is that they find every excuse not to verify a card first I sent them the photo and immediately after the bank statement to verify the payments with them and maybe the bank statement is not good for them they told me to wait

I explained to them that it's a statement from a rechargeable card, so what do they expect? I told them to cancel that card and they say it's not possible. This thing is making me anxious, however I'll wait a few days.

il problema e' che trovano ogni scusa per non verificare una carta prima la foto gliel'ho inviata e subito dopo l'estratto conto per verificare i pagamenti con loro e forse l'estratto conto non gli va bene mi hanno detto di aspettare

gli ho spiegato che e' un'estratto conto di una ricaricabile quindi cosa pretendono gli ho detto di cancellare quella carta e dicono che non e' possibile questa cosa mi sta' dando ansia comunque aspettero' qualche giorno

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika