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Good morning

I made a withdrawal request from 18bet and sent all the required documents and now I am no longer able to log into my profile

I should have read your reviews first

Buongiorno

Ho effettuato una richiesta di prelievo da 18bet ed inviato tutti i documenti richiesto ed ora non riesco più ad entrare sul mio profilo

Avrei dovuto leggere prima le vostre recensioni

Dear stgenova,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello Petronellami sent an email and it seems they have made the transfer.

Therefore I believe it is correct to suspend the complaint pending see what happens.

I will keep you updated and thank you for your attention

Buongiorno Petronellami hanno mandato una mail e pare abbiano effettuato il bonifico.

Pertanto ritengo corretto sospendere il reclamo in attesa di vedere cosa succede.

Vi terrò aggiornati e ringrazio per l attenzione

In your experience, how many days does it take?

Secondo la vostra esperienza quanti giorni ci vogliono?

Money arrived. As far as I'm concerned they were accurate

Soldi arrivati. Per quanto mi riguarda sono stati precisi

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, stgenova, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

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