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Good morning

I have 2 withdrawals in process. Once 1500, - and once 1000, -. In customer service it is said that it takes 48 hours to process, but these 48 hours have already expired and I am still waiting. I have the feeling they are waiting so long for the players to cancel the money to continue playing. I ask you to check this out more closely. It's totally annoying. I pay so much there and have to wait forever ...... that is not right. Have heard of this problem several times. In other casinos, the processing of a withdrawal is usually completed within 2 hours, but not in said casino ...

Guten Morgen

Ich habe 2Auszahlungen in der Bearbeitung. Einmal 1500,- und einmal 1000,-. Im Kundenservice wird gesagt, das es 48h dauert bis die Bearbeitung von statten geht, allerdings sind diese 48h schon abgelaufen und ich warte noch immer. Ich habe das Gefühl die warten extra so lange, damit die Spieler das Geld wieder stornieren um weiter zu spielen. Ich bitte euch dies mal genauer zu überprüfen. Es ist total ärgerlich. Ich zahle dort soviel ein und muss ewig warten...... das geht nicht mit rechten Dingen zu. Habe schon mehrfach von dieser Problematik gehört. In anderen Casinos ist die Bearbeitung einer Auszahlung meist innerhalb von 2Stunden abgeschlossen nur in besagtem Casino nicht....

Dear Sandyt83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

When exactly have you requested these withdrawals? Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Sandyt83,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.