Slots Garden Casino - Снятие игрока отложено.

I requested a withdrawal on the 18th of September. Today is the 9th of October and when I enquire I don't get any reason why my withdrawal is not processed in 7 to 10 days as claimed in their terms and conditions.

Dear Kibi,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Did you pass the verification process, please? Which withdrawal method did you use? Also, could you forward me any relevant communication between you and the casino? My email address is kristina.s@casino.guru.

Additionally, I would like to point out, that Slots Garden is one of the casinos which has long waiting payout times. You can read more about it in our review about this casino here:

https://casino.guru/slots-garden-online-casino-review

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

I have completed the verification process and got feedback from the casino that it was done. I used EFT withdrawal.

Thank you for a reply Kibi. Just to make sure - was this your first attempt for a withdrawal?

Dear Kibi,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Yes it's the first time. But I have been waiting for over a month now. Still waiting

Thank you very much Kibi for your cooperation so far. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I can't wait to see it done

Hello Kibi,

Thank you very much for sharing your negative experience with the Casino. We will now try to get in touch with them.

Dear Kibi,

In cases where the casino is not willing to react on our request and we do not have a closer look on the case from both sides our hands are tied. If they won’t reply withing the next week, the complaint will be unresolved and it will negatively influence the casino's rating and other players can read about your experience in our review.

I shall wait for the response

Hello Kibi and Juli,

I had a look and I should be able to do something here, one of my team will be reaching out to you via email Kibi. Just respond with the information requested and we should be able to get things moving for you.

Best,

Nick and Slots Garden

I received an email requesting that I submit information that I previously submitted and got confirmation(on 16th September 2020) that my account was updated. I have resubmitted the information for the umpteenth time.

Hello Kibi,

Please, update us when casino reply. Thank you in advance.

They asked me to resubmit the bank account details and I am now waiting for the payout department to do their part. Hopefully soon

The withdrawal was successfully completed. I got the funds today.

Dear Kibi,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.